Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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Through comprehensive modules, learners will explore communication techniques, problem-solving strategies, leadership essentials, and effective telephone etiquette. They will also delve into customer relationship management and discover ways to ensure customer satisfaction, loyalty, and retention.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Develop exceptional communication skills for effective customer interactions.</li> <li>Address challenges and difficult situations assertively and professionally.</li> <li>Manage stress effectively in high-pressure customer service environments.</li> <li>Set and achieve goals to enhance customer satisfaction.</li> <li>Master problem-solving techniques tailored to customer needs.</li> <li>Utilize telephone techniques to provide outstanding service.</li> <li>Understand the critical elements of successful customer service.</li> <li>Explore leadership principles and practices relevant to customer care.</li> <li>Enhance negotiation skills for resolving customer concerns.</li> <li>Implement customer relationship management (CRM) strategies for customer retention.</li> </ul> <strong>Who Is This Course For?</strong> <ul> <li>Customer Service Professionals</li> <li>Sales and Marketing Teams</li> <li>Call Center Agents</li> <li>Frontline Staff</li> <li>Business Owners</li> <li>Anyone Seeking to Enhance Customer Care Skills</li> </ul> <br /> <strong>Why Choose Us?</strong><br /> <ul> <li>Affordable, engaging & high-quality e-learning study materials.</li> <li>Tutorial videos/materials from the industry-leading experts.</li> <li>Study in a user-friendly, advanced online learning platform.</li> <li>Efficient exam systems for the assessment and instant result.</li> <li>The UK & internationally recognized accredited qualification.</li> <li>Access to course content on a mobile, tablet, or desktop from anywhere, anytime.</li> <li>The benefit of career advancement opportunities.</li> <li>24/7 student support via email.</li> </ul> <br /> <strong>Career Path</strong><br /> <br /> Upon completing this course, individuals will be well-prepared for a diverse range of customer-centric roles across industries. 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This course is ideal for anyone aiming to excel in roles that prioritize customer satisfaction and loyalty.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> <strong><em>Customer Care: Getting It Right</em></strong><br /> <br /> Module 01: Communication and Customer Service Skills<br /> Module 02: Leadership Essentials<br /> Module 03: Effective Telephone Communication<br /> Module 04: Customer Relationship Management (CRM)<strong><em> </em></strong><br /> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Representative,Client Relationship Manager,Call Center Supervisor,Sales Support Specialist,Customer Experience Analyst,Service Desk Specialist,Customer Care Specialist,Customer Support Coordinator,Customer Satisfaction Officer,Guest Relations Associate', 'eligibility' => 'This course is open to individuals from various backgrounds who aspire to excel in customer service and care. 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Hiring company
Uber
-
AED 49
AED 955Duration: Upto 3 Hours -
Customer Care: Getting It Right Alpha AcademyAED 64Duration: Upto 18 Hours
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