Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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It is also well suited for those who are already working and would like to take certification for further career progression.<br /> <br /> Earning Vskills Customer Focus Management Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning ;<br /> <br /> <strong>How will I benefit from taking Customer Focus certification?</strong><br /> Job seekers looking to find employment in marketing, sales, customer service and customer support departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification.<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li>Government Certification</li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12 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Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. Customer focused organizations easily succeed in the ever competitive business environments.<br /> <br /> The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools<br /> <br /> <strong>Why should I take Customer Focus certification?</strong><br /> This Course is intended for professionals and graduates wanting to excel in their chosen areas. It is also well suited for those who are already working and would like to take certification for further career progression.<br /> <br /> Earning Vskills Customer Focus Management Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning ;<br /> <br /> <strong>How will I benefit from taking Customer Focus certification?</strong><br /> Job seekers looking to find employment in marketing, sales, customer service and customer support departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification.<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li>Government Certification</li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12 hrs+</li> </ul> <br /> <strong>How It Works</strong> <ol> <li>Select Certification & Register</li> <li>Receive Online e-Learning Access (LMS)</li> <li>Take exam online anywhere, anytime</li> <li>Get certified & Increase Employability</li> </ol> <strong>Test Details</strong> <ul> <li>Duration: 60 minutes</li> <li>No. of questions: 50</li> <li>Maximum marks: 50, Passing marks: 25 (50%).</li> <li>There is NO negative marking in this module.</li> <li>Online exam.</li> </ul> <br /> <strong>TABLE OF CONTENT</strong><br /> <br /> <strong>Customer Focus</strong> <ul> <li>What is Customer Focus</li> <li>Customer Focus Elements</li> <li>Customer Focus Levels</li> </ul> <br /> <strong>Customer Expectations</strong> <ul> <li>What is customer expectations</li> <li>Customer Expectations Relevance</li> <li>Types of Expectations</li> <li>Expectations Model</li> <li>Managing Expectations</li> <li>New-Age Customer Expectations</li> <li>Customer Feedback</li> <li>Handling Customer Expectations</li> </ul> <br /> <strong>Customer Needs</strong> <ul> <li>Consumer Need</li> <li>Understanding Customer Needs</li> <li>Hulls Drives Reduction Theory</li> <li>Maslow’s Hierarchy of Needs</li> <li>McClelland’s Three Needs Theory</li> <li>Consumer Motivation Concept</li> <li>Means - 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The youths of this generation seek call centre jobs because it demands minimal start experience, offers high salary and rewards, and incentives to develop your communication skills.<br /> <br /> A quality course on call centre training will keep you ahead of others and develop your communication and intrapersonal skills while bringing success in your personal and professional life.<br /> <br /> Our course on Call Center Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. In addition, it will help you to understand what are the best ways to listen and be heard.<br /> <br /> The course is designed to introduce the skills that will make anyone stand out from the crowd. As a result, you will be able to make yourself a confident, productive professional who knows how to manage relationships with sales prospects successfully.<br /> <br /> <strong>Special Offer</strong> <ul> <li>Learner will get Free Certificate</li> <li>No Extra fees</li> <li>Lifetime Course Access</li> </ul> <strong>Why Choose the Call Center Training course?</strong> <ul> <li>Developed by Qualified Professionals With Updated Materials</li> <li>24/7 Learning Support and Assistance</li> <li>Course completion free PDF certificate</li> <li>High-quality E-learning Study Materials</li> <li>No Hidden Fees or Exam Charges</li> <li>Access the Course Anywhere in the World</li> <li>Self Paced Learning and Laptop, Tablet, Smartphone Friendly</li> </ul> <strong>Call Center Training<br /> <br /> Course Curriculum<br /> <br /> Module 01: What's Missing in Telephone Communication?</strong><br /> <br /> It's Not What You Say; It's How You Say It<br /> In the Absence of Body Language<br /> <strong>Module 02: Verbal Communication Techniques</strong><br /> <br /> Being Yourself and Sounding Your Best<br /> A Service Image<br /> <strong>Module 03: Who are Your Customers?</strong><br /> <br /> Define the Customer and Client<br /> About Relationships<br /> <strong>Module 04: To Serve and Delight</strong><br /> <br /> Adjust your speech<br /> <strong>Module 05: Did You Hear Me?</strong><br /> <br /> Listening Skills<br /> The Mission: To Listen<br /> <strong>Module 06: Asking the Right Questions</strong><br /> <br /> Open Questions vs Closed Questions<br /> Probing Techniques<br /> <strong>Module 07: Saying No</strong><br /> <br /> When We Say "No"<br /> <strong>Module 08: Sales by Phone</strong><br /> <br /> Benefits of Telemarketing<br /> Rapport Building<br /> <strong>Module 09: Taking Messages</strong><br /> <br /> Pen in Hand<br /> Effective Messages<br /> <strong>Module 10: Staying Out of Voice Mail Jail</strong><br /> <br /> Tips for leaving effective message<br /> <strong>Module 11: Closing Down the Voice</strong><br /> <br /> Hyoid Limbering<br /> Hum<br /> Sighing<br /> The Diaphragmatic Breath<br /> <strong>Module 12: Cold and Warm Calls</strong><br /> <br /> The Cold Call<br /> The Warm Call<br /> <strong>Module 13: Developing a Script</strong><br /> <br /> Scripting Techniques<br /> Sample Script<br /> <strong>Module 14: Perfecting the Script</strong><br /> <br /> Making the Script Yours<br /> Using Cheat Sheets<br /> <strong>Module 15: Going Above and Beyond</strong><br /> <br /> Customise Your Service<br /> <strong>Module 16: Handling Objections</strong><br /> <br /> Objections<br /> <strong>Module 17: Closing the Sale</strong><br /> <br /> Closing the Sale<br /> <strong>Module 18: Feelings</strong><br /> <br /> Connecting with other people<br /> <strong>Module 19: Creating an Engaging User Experience</strong><br /> <br /> The Changing Customer<br /> What the Customer Wants<br /> <strong>Module 20: Negotiation Techniques</strong><br /> <br /> Mastering Negotiation Skills<br /> Practising Negotiation<br /> <strong>Module 21: It's More Than Just a Phase</strong><br /> <br /> Phases of Negotiation<br /> Negotiation Made Easier<br /> <strong>Module 22: High Impact Moments</strong><br /> <br /> Make It Count<br /> <strong>Module 23: Tips for Challenging Callers</strong><br /> <br /> Tips and Tricks<br /> <strong>Module 24: Dealing with Difficult Customers</strong><br /> <br /> Dealing with Problems<br /> Dealing with Vulgarity<br /> <strong>Module 25: Phone Tag and Getting the Call Back</strong><br /> <br /> Phone Tag<br /> Following Up<br /> <strong>Module 26: This is My Mentor</strong><br /> <br /> Scenario<br /> <strong>Module 27: Stress Busting</strong><br /> <br /> Managing the things that we can manage<br /> Things that we have less influence over should have less influence over us<br /> <strong>Module 28: News from Within</strong><br /> <br /> Management Reports<br /> And<br /> <br /> <strong>Certification</strong><br /> <br /> By the successful completion of the course, the learner will instantly receive an E-Certificate, which is free of cost. 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The youths of this generation seek call centre jobs because it demands minimal start experience, offers high salary and rewards, and incentives to develop your communication skills.<br /> <br /> A quality course on call centre training will keep you ahead of others and develop your communication and intrapersonal skills while bringing success in your personal and professional life.<br /> <br /> Our course on Call Center Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. In addition, it will help you to understand what are the best ways to listen and be heard.<br /> <br /> The course is designed to introduce the skills that will make anyone stand out from the crowd. As a result, you will be able to make yourself a confident, productive professional who knows how to manage relationships with sales prospects successfully.<br /> <br /> <strong>Special Offer</strong> <ul> <li>Learner will get Free Certificate</li> <li>No Extra fees</li> <li>Lifetime Course Access</li> </ul> <strong>Why Choose the Call Center Training course?</strong> <ul> <li>Developed by Qualified Professionals With Updated Materials</li> <li>24/7 Learning Support and Assistance</li> <li>Course completion free PDF certificate</li> <li>High-quality E-learning Study Materials</li> <li>No Hidden Fees or Exam Charges</li> <li>Access the Course Anywhere in the World</li> <li>Self Paced Learning and Laptop, Tablet, Smartphone Friendly</li> </ul> <strong>Call Center Training<br /> <br /> Course Curriculum<br /> <br /> Module 01: What's Missing in Telephone Communication?</strong><br /> <br /> It's Not What You Say; It's How You Say It<br /> In the Absence of Body Language<br /> <strong>Module 02: Verbal Communication Techniques</strong><br /> <br /> Being Yourself and Sounding Your Best<br /> A Service Image<br /> <strong>Module 03: Who are Your Customers?</strong><br /> <br /> Define the Customer and Client<br /> About Relationships<br /> <strong>Module 04: To Serve and Delight</strong><br /> <br /> Adjust your speech<br /> <strong>Module 05: Did You Hear Me?</strong><br /> <br /> Listening Skills<br /> The Mission: To Listen<br /> <strong>Module 06: Asking the Right Questions</strong><br /> <br /> Open Questions vs Closed Questions<br /> Probing Techniques<br /> <strong>Module 07: Saying No</strong><br /> <br /> When We Say "No"<br /> <strong>Module 08: Sales by Phone</strong><br /> <br /> Benefits of Telemarketing<br /> Rapport Building<br /> <strong>Module 09: Taking Messages</strong><br /> <br /> Pen in Hand<br /> Effective Messages<br /> <strong>Module 10: Staying Out of Voice Mail Jail</strong><br /> <br /> Tips for leaving effective message<br /> <strong>Module 11: Closing Down the Voice</strong><br /> <br /> Hyoid Limbering<br /> Hum<br /> Sighing<br /> The Diaphragmatic Breath<br /> <strong>Module 12: Cold and Warm Calls</strong><br /> <br /> The Cold Call<br /> The Warm Call<br /> <strong>Module 13: Developing a Script</strong><br /> <br /> Scripting Techniques<br /> Sample Script<br /> <strong>Module 14: Perfecting the Script</strong><br /> <br /> Making the Script Yours<br /> Using Cheat Sheets<br /> <strong>Module 15: Going Above and Beyond</strong><br /> <br /> Customise Your Service<br /> <strong>Module 16: Handling Objections</strong><br /> <br /> Objections<br /> <strong>Module 17: Closing the Sale</strong><br /> <br /> Closing the Sale<br /> <strong>Module 18: Feelings</strong><br /> <br /> Connecting with other people<br /> <strong>Module 19: Creating an Engaging User Experience</strong><br /> <br /> The Changing Customer<br /> What the Customer Wants<br /> <strong>Module 20: Negotiation Techniques</strong><br /> <br /> Mastering Negotiation Skills<br /> Practising Negotiation<br /> <strong>Module 21: It's More Than Just a Phase</strong><br /> <br /> Phases of Negotiation<br /> Negotiation Made Easier<br /> <strong>Module 22: High Impact Moments</strong><br /> <br /> Make It Count<br /> <strong>Module 23: Tips for Challenging Callers</strong><br /> <br /> Tips and Tricks<br /> <strong>Module 24: Dealing with Difficult Customers</strong><br /> <br /> Dealing with Problems<br /> Dealing with Vulgarity<br /> <strong>Module 25: Phone Tag and Getting the Call Back</strong><br /> <br /> Phone Tag<br /> Following Up<br /> <strong>Module 26: This is My Mentor</strong><br /> <br /> Scenario<br /> <strong>Module 27: Stress Busting</strong><br /> <br /> Managing the things that we can manage<br /> Things that we have less influence over should have less influence over us<br /> <strong>Module 28: News from Within</strong><br /> <br /> Management Reports<br /> And<br /> <br /> <strong>Certification</strong><br /> <br /> By the successful completion of the course, the learner will instantly receive an E-Certificate, which is free of cost. In addition, our courses provide you with up-to-date industry knowledge and skills, aiming to make you an expert in the field.', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Call Centre Supervisor,Call Centre Manager,Call Centre Specialist,Call Centre Executive,Customer Service Specialist,Call Center Agent', 'eligibility' => '<br /> There is no special requirements, anyone can take this Call Center course all you need is a smart device (smart phone, tablet, laptop or computer) with internet connection so that you can access the course from anywhere in the world.', 'school' => 'Course Line', 'keywords' => 'Customers,Customer service,Call Center Jobs,Call Centers,Call Center', 'location' => 'Online', 'duration' => 'Upto 1 Hour', 'timing' => '', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Call Center', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42946923', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Representative - U4B - French Speaker.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! <p></p><b> What You Will Do </b><ul><li> Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone </li><li> Ensure low to medium-complexity customer issues are resolved using procedures </li><li> Ensure high customer satisfaction and demonstrate empathy while solving customer concerns </li><li> May perform root cause analysis and present findings </li><li> Work on a line of business that has low ambiguity, is stable, with well-documented procedures </li></ul><b> Basic Qualifications </b><p></p> At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment <p></p> Comfortable operating in multiple modalities <p></p> French proficiency is required <p></p> Fluent in English <p></p><b> Bonus points </b><p></p> B2B experience is nice to have <br></b>', 'course_qualifications' => null, 'global_location_id' => '174', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '17335', 'company_name' => 'Uber', 'external_apply_url' => 'https://pt.jooble.org/external/5528674101547162272?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_pt&extra_ars_request_id=ee474798081e67d8fd7f28bebf9ce174', 'external_short_url' => '5528674101547162272', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-04-18 03:22:41', 'published' => '2024-04-18 03:22:41', 'closed_time' => null, 'updated' => '2024-04-18 03:22:41', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ), 'Company' => array( 'id' => '17335', 'name' => 'Uber', 'website' => 'http://www.uber.com', 'verified' => '0', 'photo' => 'Uber_fafb9fb0-38b2-11ea-aa32-8d4a05b06bc1.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12115', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Support Representative - U4B - French Speaker. jobs in Uber in Portugal.' $page_description = 'Apply to Customer Support Representative - U4B - French Speaker. jobs in Uber in Portugal.Find similar vacancies, jobs and salary information in Portugal.' $locationForTitle = 'Portugal' $currentJobCity = array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '524', 'title' => 'Uber', 'slug' => 'uber', 'summary' => '<p> Uber is a Series E venture-funded startup headquartered in San Francisco, California. It is a global mobility and logistics technology platform with a flagship service that allows users to request quality, on-demand rides with a touch of their smartphone but are also rapidly developing new products. They are present in over 300+ cities worldwide, including over 50+ cities in EMEA with plans to rapidly expand in the region.</p> ', 'description' => '<p> Uber is evolving the way the world moves in cities. By seamlessly connecting riders to drivers through our apps, they make cities more accessible, opening up more possibilities for riders and more business for drivers. From theri founding in 2009 to launches in over 340 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.</p> ', 'meta_title' => 'Uber Jobs in Dubai, Abu Dhabi, United Arab Emirates', 'meta_description' => 'Jobs from Uber', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '506', 'company_page_id' => '524', 'title' => 'Uber', 'slug' => 'uber', 'summary' => '<p> Uber is a Series E venture-funded startup headquartered in San Francisco, California. It is a global mobility and logistics technology platform with a flagship service that allows users to request quality, on-demand rides with a touch of their smartphone but are also rapidly developing new products. They are present in over 300+ cities worldwide, including over 50+ cities in EMEA with plans to rapidly expand in the region.</p> ', 'description' => '<p> Uber is evolving the way the world moves in cities. By seamlessly connecting riders to drivers through our apps, they make cities more accessible, opening up more possibilities for riders and more business for drivers. From theri founding in 2009 to launches in over 340 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.</p> ', 'meta_title' => 'Uber Jobs in Dubai, Abu Dhabi, United Arab Emirates', 'meta_description' => 'Jobs from Uber', 'meta_keywords' => null, 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Portugal' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-04-18 03:22:41' $daysleft = (float) 16 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/portugal/Customer ' $csaKeywords = array( (int) 0 => 'Customer Support Representative - U4B - French Speaker.' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'portugal' $jobLocName = 'Portugal' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/42946923' $companyName = ' at Uber' $twitterText = 'Hiring now! 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Hiring company
Uber
-
AED 154Duration: 1 To 2 Months
-
Call Center Course LineAED 87
AED 1,028Duration: Upto 1 Hour
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