Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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Additional CPD Accredited Certificate with 70 CPD points available with no extra study.<br> Endorsed Call Centre Level 3 Certificate of Achievement. Discover what it takes to climb the ranks in a dynamic and enjoyable customer service environment, with this exclusive Level 3 Call Centre Training Certificate! Whether looking to advance an existing career or explore an exciting new career path, a endorsed distance learning program from Brentwood Open Learning College could make all the difference!<br> Call centre workers at all levels fulfil a role of unique importance. Serving as the very frontline representatives for the organisation as a whole, they are the first and often the only point of contact many customers encounter. As such, call centre employees carry the brand's reputation and professional position squarely on their shoulders. Where outstanding service is provided, customers are left with a positive impression of the business as a whole. Meaning that the actions and attitudes of call centre staff have a direct impact on the success and performance of the the entire organization. While the very best call centre talent represents a priceless business asset, poor representation can jeopardise a brand's perception and performance.<br> This exclusive Level 3 Call Centre Training Certificate is ideal for anyone interested in developing the strongest competencies and confidence in any call centre environment. Call centres continue to play a critical role in the daily operations of millions of organisations on a global basis. Whether looking to advance your own career or provide your employees with a beneficial and accessible opportunity for professional development, this endorsed course could prove invaluable.<br> Explore the possibilities with Brentwood Open Learning College and discover the benefits of dynamic distance learning!<br> <br> <strong>Course Outline</strong><br> <br> This insightful Call Centre Training Certificate is delivered across seven intensive yet accessible modules - each followed by an online assessment to test and verify your new skills and knowledge. Your tutor and the wider Brentwood Open Learning College team will provide you with the support you need at all times, to ensure you successfully complete each unit and the course as a whole.<br> <strong>Module 1 - Verbal Communication Techniques</strong> <ul> <li>Role of Body Language over phone</li> <li>Verbal Communication Techniques</li> <li>The four E's of an effective telephone voice</li> <li>A Service Image</li> </ul> <strong>Module 2 - Who Are Your Customers?</strong> <ul> <li>Define the Customer and Client</li> <li>About Relationships</li> <li>To Serve and Delight</li> <li>Listening Skills</li> <li>Active Listening</li> <li>The Mission: To Listen</li> </ul> <strong>Module 3 - Asking the Right Questions</strong> <ul> <li>Open Questions vs. Closed Questions</li> <li>Probing Techniques</li> <li>Saying No Effectively</li> </ul> <strong>Module 4 - Sales by Phone</strong> <ul> <li>Benefits of Telemarketing</li> <li>Rapport Building</li> <li>Taking Messages</li> <li>Effective Messages</li> <li>Staying Out of Voice Mail Jai</li> <li>Closing down the Voice</li> <li>Cold and Warm Calls</li> </ul> <strong>Module 5 - Developing a Script</strong> <ul> <li>The Basic Script</li> <li>Sample Script</li> <li>Making the Script Yours</li> <li>Module 6 - Negotiation Techniques</li> <li>Handling Objections</li> <li>Closing the Sale</li> <li>The Changing Customer</li> <li>What the Customer Wants</li> <li>Negotiation Techniques</li> <li>Practicing Negotiation</li> <li>Phases of Negotiation</li> <li>Negotiation Made Easier</li> <li>High Impact Moments</li> </ul> <strong>Module 7 - Dealing with Difficult Customers</strong> <ul> <li>Dealing With Challenges Assertively</li> <li>Dealing With Difficult People</li> <li>Be a Problem Solver</li> <li>Customer Problem Solving</li> <li>The Fifth Critical Element - Measure It</li> <li>The Sixth Critical Element - Reinforce It</li> <li>Dealing With Stress</li> <li>Plus more</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Service Specialist,Customer Consultant,Customer Service Associate,Technical Support Specialist,Customer Service Agent,Client Relations Representative,Customer Relationship Manager,Call Centre Specialist,Client Service Representative', 'eligibility' => 'No particular entry requirement.<br /> Option 1<br /> Certificate in Call Centre QLS Level 3 endorsed by Quality Licence Scheme<br /> Certificate Fee: £85 + postal charges<br /> Option 2<br /> Certificate in Call Centre issued by CPD<br /> PDF Certificate - FREE<br /> Hard copy - £25 + postal charges<br /> Option 3<br /> CPD Accredited Certificate<br /> (PDF format)=£30<br /> (Hard copy)=£75 + postal charges<br /> *Postage Charges: National £9, International £15', 'school' => 'Brentwood Open Learning College', 'keywords' => 'Onlinemarketing,Marketing,Sales,Business,Customer Service, Call Centre Training', 'location' => 'Online', 'duration' => 'Upto 200 Hours', 'timing' => '', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Call Centre Training', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '98706', 'seeder_id' => '0', 'edited_seeder_id' => '94', 'edited_client_id' => '9074', 'title' => 'Call Centre & Customer Service Beginner', 'external_link' => 'https://www.alphaacademy.org/course/level-2-certificate-in-call-centre-customer-service-training/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 8 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Alpha Academy', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '20', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '14', 'nondiscounted_base_price' => '280', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => 'Writing is a skill that can be improved when you practice regularly or take writing courses. 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New strategies have been formulated in this course to help improve the role of your business’ customer services.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the Call Centre & Customer Service Beginner course including the final exam – no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Call Centre & Customer Service Beginner</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Call Centre & Customer Service Beginner</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 2 Certificate in Call Centre & Customer Service Beginner is for you.<br /> <br /> <strong>Call Centre & Customer Service Beginner </strong>is a very comprehensive course. We’ve broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Call Centre & Customer Service Beginner course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Call Centre & Customer Service Beginner Course</strong> <ul> <li>Module One – Getting Started</li> <li>Module Two – The Basics (I)</li> <li>Module Three – The Basics (II)</li> <li>Module Four – Phone Etiquette</li> <li>Moule Five – Tools</li> <li>Module Six – Speaking Like a Star</li> <li>Module Seven – Types of Questions</li> <li>Module Eight – Benchmarking</li> <li>Module Nine – Goal Setting</li> <li>Module Ten – Key Steps</li> <li>Module Eleven – Closing</li> <li>Module Twelve – Wrapping Up</li> </ul> <strong>Activities</strong> <ul> <li>Call Centre & Customer Service Training Course- Activities</li> </ul> <strong>Recommended Reading</strong> <ul> <li>Recommended Reading: Call Centre & Customer Service Beginner</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Call Centre & Customer Service Beginner </strong>course, you will be required to sit an online multiple-choice test. 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If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course.<br /> <br /> Providing excellent customer service can help your business to succeed and this Level 2 Certificate in <strong>Call Centre & Customer Service Beginner</strong> will explain to you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the Call Centre & Customer Service Beginner course including the final exam – no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Call Centre & Customer Service Beginner</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Call Centre & Customer Service Beginner</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 2 Certificate in Call Centre & Customer Service Beginner is for you.<br /> <br /> <strong>Call Centre & Customer Service Beginner </strong>is a very comprehensive course. We’ve broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Call Centre & Customer Service Beginner course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Call Centre & Customer Service Beginner Course</strong> <ul> <li>Module One – Getting Started</li> <li>Module Two – The Basics (I)</li> <li>Module Three – The Basics (II)</li> <li>Module Four – Phone Etiquette</li> <li>Moule Five – Tools</li> <li>Module Six – Speaking Like a Star</li> <li>Module Seven – Types of Questions</li> <li>Module Eight – Benchmarking</li> <li>Module Nine – Goal Setting</li> <li>Module Ten – Key Steps</li> <li>Module Eleven – Closing</li> <li>Module Twelve – Wrapping Up</li> </ul> <strong>Activities</strong> <ul> <li>Call Centre & Customer Service Training Course- Activities</li> </ul> <strong>Recommended Reading</strong> <ul> <li>Recommended Reading: Call Centre & Customer Service Beginner</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Call Centre & Customer Service Beginner </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br /> <br /> <strong>Career Path</strong><br /> <br /> Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.<br /> <br /> On successful completion of this Call Centre & Customer Service Beginner course, you have the potential to achieve a higher salary.<br /> <br /> The sky really is the limit.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Manager,Customer Service Executive,Customer Care Learner', 'eligibility' => '<ul> <li>The Call Centre & Customer Service Beginner course is available to all learners, of all academic backgrounds.</li> <li>Learners should be aged 16 or over.</li> <li>A basic understanding of the English language is required to attend this Call Centre & Customer Service Beginner course.</li> </ul> ', 'school' => 'Alpha Academy', 'keywords' => 'Customer Service,customer service,Receptionist,Front Desk,customer', 'location' => 'Online', 'duration' => 'Upto 8 Hours', 'timing' => null, 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42946907', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Representative - U4B - French Speaker.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. 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Hiring company
Uber
-
Call Centre Training Brentwood Open Learning CollegeAED 138
AED 1,506Duration: Upto 200 Hours -
Call Centre & Customer Service Beginner Alpha AcademyAED 92
AED 1,028Duration: Upto 8 Hours
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