Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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Providing effective customer service is possible through understanding consumer motivation which this Professional Diploma in Customer Service course can provide you.<br> <br> This Professional Diploma in Customer Service is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.<br> <br> <strong>Course Highlights</strong> <ul> <li>The price is for the Professional Diploma in Customer Service whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>COURSE CURRICULUM</strong><br> <br> <strong>Customer Service</strong> <ul> <li>Getting Started</li> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> <li>Ten Things You Can Do to WOW Customers Every Time</li> <li>Wrapping Up</li> </ul> <br> <strong>Customer Relationship Management</strong> <ul> <li>Customer Relationship Management</li> <li>What CRM Is and Who It Serves</li> <li>Checklist for Success</li> <li>Requirement Driven Product Selection</li> <li>Considerations in Tool Selection</li> <li>Strategies for Customer Retention</li> <li>Building the Future</li> <li>Homegrown vs. Application Service Provider</li> <li>The Development Team</li> <li>Evaluating and Reviewing Your Program</li> </ul> <strong>Activities<br> <br> Recommended Reading</strong><br> <br> ----<br> <br> <br> Professional Diploma in Customer Service has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br> <br> This valuable Professional Diploma in Customer Service course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a professional Diploma in Customer Service is for you.<br> <br> We've taken this comprehensive Professional Diploma in Customer Service course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Professional Diploma in Customer Service course. It really is a sure pathway to success.<br> <br> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br> <br> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br> <br> So, why not improve your chances of gaining professional skills and better earning potential.<br> <br> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Care Manager,Customer Care Supervisor,Professional Diploma in Customer Service,Customer Service Specialist,Customer Service Officer,Call Center Manager', 'eligibility' => 'Professional Diploma in Customer Service is open to all from all academic backgrounds and there are no specific requirements to attend this Professional Diploma in Customer Service course. 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Hiring company
Uber
-
Admin and Customer Service Diploma Adams AcademyAED 92
AED 735Duration: 92 Hours -
Professional Diploma in Customer Service Alpha AcademyAED 92
AED 955Duration: Upto 14 Hours
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