Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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ILC is one of the Leading Online Customer Service Skills Diploma providers in the United Kingdom and Customer Service Skills Diploma includes 06 important modules that teach the learner about their need and succession in their professional life.<br> <strong>Modules Outline of Level 5 Diploma in Customer Service</strong><br> <strong>Module 1: Customer Service</strong> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Connect with customers through online tools</li> <li>Deal with difficult customers</li> </ul> <strong>Module 2: Customer Support</strong> <ul> <li>Define customer support</li> <li>Know the different venues for customer 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ILC is one of the Leading Online Customer Service Skills Diploma providers in the United Kingdom and Customer Service Skills Diploma includes 06 important modules that teach the learner about their need and succession in their professional life.<br> <strong>Modules Outline of Level 5 Diploma in Customer Service</strong><br> <strong>Module 1: Customer Service</strong> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Connect with customers through online tools</li> <li>Deal with difficult customers</li> </ul> <strong>Module 2: Customer Support</strong> <ul> <li>Define customer support</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Learning to be proactive in customer support</li> </ul> <strong>Module 3: Communication Strategies</strong> <ul> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal Customer Service Skills</li> <li>Use the STAR method to speak on the spot</li> <li>Listen actively and effectively</li> <li>Ask good questions</li> <li>Use appreciative inquiry as a communication tool</li> <li>Adeptly converse and network with others</li> </ul> <strong>Module 4: Call Center Training</strong> <ul> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> <li>Set benchmarks.</li> </ul> <strong>Module 5: Coaching Sales People</strong> <ul> <li>Understand the definition of coaching</li> <li>Identify and monitor key information</li> <li>Communicate effectively</li> <li>Use coaching techniques</li> <li>Avoid common mistakes</li> </ul> <strong>Module 6: Contact Center Training</strong> <ul> <li>How to get management involved in training.</li> <li>Why peer training works.</li> <li>That manners are important with a contact center.</li> <li>How to build rapport with the callers.</li> <li>How to deal with difficult customers.</li> </ul> <strong>Module 7: Handling Difficult Customers</strong> <ul> <li>Cultivate a positive attitude</li> <li>Manage internal and external stress</li> <li>Develop abilities to listen actively and empathize</li> <li>Build a rapport with customers in person and over the phone</li> <li>Understand the diverse challenges posed by customers</li> <li>Develop strategies to adapt to challenging circumstances</li> </ul> <strong>Module 8: Meeting Management</strong> <ul> <li>Planning and Preparing</li> <li>Identifying the Participants</li> <li>How to choose the time and place</li> <li>How to create the agenda</li> <li>How to set up the meeting space</li> <li>How to incorporate your electronic options</li> <li>Meeting Roles and Responsibilities</li> <li>Use an agenda</li> <li>Chairing a Meeting</li> <li>How to deal with disruptions</li> <li>How to professionally deal with personality conflicts</li> <li>How to take minutes</li> <li>How to make the most of your meeting using games, activities and prizes</li> </ul> <strong>Module 9: Negotiation Skills</strong> <ul> <li>Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating</li> <li>Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA</li> <li>Lay the groundwork for negotiation</li> <li>Identify what information to share and what to keep to yourself</li> <li>Understand basic bargaining techniques</li> <li>Apply strategies for identifying mutual gain</li> <li>Understand how to reach consensus and set the terms of agreement</li> <li>Deal with personal attacks and other difficult issues</li> <li>Use the negotiating process to solve everyday problems</li> <li>Negotiate on behalf of someone else</li> </ul> <strong>Module 10: Sales Team Motivation</strong> <ul> <li>Discuss how to create a motivational environment</li> <li>Understand the importance of communication and training in motivating sales teams</li> <li>Determine steps your organization can take to motivate sales team members</li> <li>Understand the benefits of tailoring motivation to individual employees</li> <li>Apply the principles of fostering a motivational environment to your own organization</li> </ul> <strong>Certificate</strong><br> Upon successfully passing the Final Test Learner needs to pay for Certificate of Completion from ILC (either in PDF format or Hardcopy) or Customer Service Endorsed Diploma from TQUK (Hardcopy). <ul> <li>Certificate of Completion (PDF format) = £40</li> <li>Certificate of Completion (Hardcopy) = £60 + postage charges £15</li> <li>Endorsed Diploma from Awarding Body TQUK (Hardcopy) = £99 + postage charges £15</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Business Manager,Head Customer Experience,Office Manager', 'eligibility' => '', 'school' => 'Inspire London College', 'keywords' => 'Customerservice,Customer Service,خدمة العملاء,الإدارة,Communication Skills, Level 5 Diploma in Customer Service', 'location' => 'Online', 'duration' => 'Upto 4 Weeks', 'timing' => '', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Customer Service', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 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Hiring company
Uber
-
Level 5 Diploma in Customer Service Inspire London CollegeAED 83
AED 661Duration: Upto 4 Weeks -
Certificate in Call Centre Success Global EdulinkAED 134Duration: Upto 30 Hours
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https://pt.jooble.org/external/-2091996417916204119?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_pt&extra_ars_request_id=a030e6f9feff1c601ee4acadc3d1861e