Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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Our comprehensive "Professional Customer Service Skills Diploma" course is designed to empower you with the knowledge and techniques to excel in customer care.<br /> <br /> Our Professional Customer Service Skills Diploma course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Diploma course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate.<br /> <br /> Focusing on the customer is at the core of our online Professional Customer Service Skills Diploma course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Diploma course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional.<br /> <br /> Enroll in our "Professional Customer Service Skills Diploma" course today and unleash your full potential in the world of customer care!<br /> <br /> <strong>Professional Customer Service Skills Diploma Course Curriculum</strong> <ul> <li>Understanding Customer Service</li> <li>Focusing on the Customer</li> <li>Customer Service and the Telephone</li> <li>Handling Complaints</li> <li>Enduring Stress</li> </ul> <strong>Why Choose The Teachers Training Academy</strong><br /> <br /> Some of our features are: <ul> <li>This is a dedicated website for teaching</li> <li>24/7 tutor support</li> <li>Interactive Content</li> <li>Affordable price</li> <li>100% online</li> <li>Flexible deadline</li> </ul> <strong>Professional Customer Service Skills Diploma Course Assessment</strong><br /> <br /> The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if ;<br /> <br /> After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.<br /> <br /> <strong>✅ So let's do this! Enrol today and start learning about the Professional Customer Service Skills Diploma course! </strong>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Representative,Customer Care Operator,Receptionist,Customer Service Manager,Customer Account Administrator', 'eligibility' => 'No formal entry requirements. 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At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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Hiring company
Uber
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