Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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These Courses are: <ul> <li>Course 01: Customer Relationship Management</li> <li>Course 02: Retail Management Skills</li> <li>Course 03: Customer Service Training</li> <li>Course 04: Product Management</li> <li>Course 05: Visual Merchandising Diploma</li> <li>Course 06: Strategic Marketing & Planning</li> </ul> <strong>Learning Outcomes:</strong> <ul> <li>Acquire an in-depth understanding of office administration and its significant role in efficient business operations.</li> <li>Gain comprehensive knowledge about compliance, performance management, and workplace confidentiality.</li> <li>Enhance understanding of project management, change management, and business administration principles.</li> <li>Develop proficiency in financial analysis, business proposal writing, business etiquette, and business improvement techniques.</li> <li>Understand the concepts of retail management and customer service.</li> <li>Gain theoretical expertise in product management, visual merchandising, and strategic marketing planning.</li> </ul> <strong>Description</strong><br /> <br /> Embark on a transformative journey with our "Office Administration, Business Administration & Retail Customer Service" bundle, comprising 6 rigorously compiled courses. This package is designed to foster a strong theoretical foundation in diverse aspects of business, retail management, and customer service. From an in-depth understanding of business administration to a comprehensive analysis of financial management, the bundle offers a well-rounded learning experience. In addition, it provides a strong base in office administration, project management, retail and product management, and strategic marketing, all critical for thriving in today's dynamic business landscape.<br /> <br /> <strong>Who is this course for?</strong> <ul> <li>Individuals aspiring to venture into business administration, retail management, or customer service sectors.</li> <li>Working professionals seeking to enhance their understanding of office administration and related domains.</li> <li>Students interested in gaining a thorough theoretical understanding of different aspects of business.</li> <li>Anyone interested in expanding their knowledge in business administration and retail customer service.</li> </ul> <strong>Career path</strong> <ul> <li>Office Administrator: £20,000 - £25,000</li> <li>Compliance Officer: £35,000 - £40,000</li> <li>Business Administration Manager: £30,000 - £35,000</li> <li>Retail Management Specialist: £28,000 - £33,000</li> <li>Customer Service Manager: £25,000 - £30,000</li> <li>Product Manager: £40,000 - £50,000</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Office Administrator,Compliance Officer,Business Administration Manager,Retail Management Specialist,Customer Service Manager,Product Manager', 'eligibility' => 'This Customer Relationship Management (CRM) course doesn't require prior experience and is suitable for diverse learners. Our Customer Relationship Management (CRM) course is created by experts and is compatible with all devices supporting Windows, IOS and smartphones. 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Hiring company
Uber
-
Call Centre Agents Level 2 Adams AcademyAED 95
AED 955Duration: Upto 5 Hours -
Customer Relationship Management (CRM) Academy for Health & FitnessAED 44Duration: Upto 5 Hours
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