Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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From basic communication to advanced techniques, telephone etiquette, and body language, this course provides a holistic understanding of how effective communication influences digital consumer behaviour.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Develop foundational communication skills applicable to digital interactions.</li> <li>Master advanced communication techniques for online environments.</li> <li>Acquire proficiency in telephone etiquette for professional digital communication.</li> <li>Understand the nuances of body language and its impact on digital interactions.</li> <li>Explore strategies for effective communication in diverse digital contexts.</li> <li>Enhance interpersonal skills for building strong digital relationships.</li> <li>Learn to adapt communication styles to various digital platforms.</li> <li>Analyse case studies to understand successful digital communication campaigns.</li> <li>Develop insights into the psychology of digital consumer behaviour.</li> <li>Apply learned skills to enhance personal and professional digital communication.</li> </ul> <br /> <strong>Who Is This Course For?</strong><br /> <br /> Business professionals, digital marketers, customer service representatives, social media managers, and individuals seeking to enhance their digital communication skills.<br /> <br /> <strong>Why Choose Us?</strong> <ul> <li>Affordable, engaging & high-quality e-learning study materials.</li> <li>Tutorial videos/materials from the industry-leading experts.</li> <li>Study in a user-friendly, advanced online learning platform.</li> <li>Efficient exam systems for the assessment and instant result.</li> <li>The UK & internationally recognised accredited qualification.</li> <li>Access to course content on a mobile, tablet, or desktop from anywhere, anytime.</li> <li>The benefit of career advancement opportunities.</li> <li>24/7 student support via email.</li> </ul> <br /> <strong>Career Path</strong><br /> <br /> This course is ideal for professionals in digital marketing, customer service, and anyone working in online communication roles. Graduates can pursue careers as Digital Communication Specialists, Social Media Managers, Online Customer Service Representatives, and Digital Marketing Coordinators.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> <strong><em>Understanding Digital Consumer Behaviour </em></strong> <ul> <li>Module 01: Basic Communication Skills</li> <li>Module 02: Advance Communication (I)</li> <li>Module 03: Advance Communication (II)</li> <li>Module 04: Telephone Etiquette</li> <li>Module 05: Body Language and Effective Communication</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Digital Communication Specialist,Social Media Manager,Online Customer Service Representative,Digital Marketing Coordinator,Digital Communication Analyst,Social Media Strategist,Online Brand Ambassador,Digital Engagement Specialist,E-Communication Consultant,Digital Communication Trainer', 'eligibility' => 'None. 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Hiring company
Uber
-
Call Centre & Customer Service Beginner Alpha AcademyAED 92
AED 1,028Duration: Upto 8 Hours -
Understanding Digital Consumer Behaviour Alpha AcademyAED 88Duration: Upto 3 Hours
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https://pt.jooble.org/external/6553026904527782292?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_pt&extra_ars_request_id=612a15a8fc47dbf7d53a2b088557516c