Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your ;<br /> <br /> This is a series of discussions about administrative and customer service support. You will then learn how large-scale organizations are managed. You will also be able to learn the structures and objectives involved in conducting admin assistant and customer service.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Admin Support</strong> <ul> <li>Getting Started</li> <li>Getting Organized (I)</li> <li>Getting Organized (II)</li> <li>Managing Time</li> <li>Getting It All Done On Time</li> <li>Special Tasks</li> <li>Verbal Communication Skills</li> <li>Non-Verbal Communication Skills</li> <li>Empowering Yourself</li> <li>The Team of Two</li> <li>Taking Care of Yourself</li> <li>Wrapping Up</li> </ul> <strong>Administrative Management</strong> <ul> <li>Getting Started</li> <li>Why Your Office Needs Administrative Procedures</li> <li>Gathering the Right Tools</li> <li>Identifying Procedures to Include</li> <li>Top Five Procedures to Record</li> <li>What to Include in Your Binder (I)</li> <li>What to Include in Your Binder (II)</li> <li>Organizing Your Binder</li> <li>What Not to Include in the Procedure Guide</li> <li>Module Ten - Share Office Procedure Guide</li> <li>Successfully Executing the Guide</li> <li>Wrapping Up</li> </ul> <strong>Organizational Skills</strong> <ul> <li>Getting Started</li> <li>Remove the Clutter</li> <li>Prioritize</li> <li>Scheduling Your Time</li> <li>To Do Lists</li> <li>Paper and Paperless Storage</li> <li>Organization in Your Work Area</li> <li>Tools to Fight Procrastination</li> <li>Organizing Your Inbox</li> <li>Avoid the Causes of Disorganization</li> <li>Discipline is the Key to Stay Organized</li> <li>Wrapping Up</li> <li>Organizational Skills Course for Administrator- Activities</li> </ul> <strong>Customer Relations and Dealings</strong> <ul> <li>Getting Started</li> <li>The Right Attitude Starts with You</li> <li>Stress Management (Internal Stressors)</li> <li>Stress Management (External Stressors)</li> <li>Transactional Analysis</li> <li>Why are Some Customers Difficult</li> <li>Dealing with the Customer Over the Phone</li> <li>Dealing with the Customer In-Person</li> <li>Sensitivity in Dealing with Customers</li> <li>Scenarios of Dealing with a Difficult Customer</li> <li>Following up With a Customer Once You Have Addressed Their Issue</li> <li>Wrapping Up</li> </ul> <strong>Customer Service: Telephone Etiquette</strong> <ul> <li>Getting Started</li> <li>Aspects of Phone Etiquette</li> <li>Using Proper Phone Language</li> <li>Eliminate Phone Distractions</li> <li>Inbound Calls</li> <li>Outbound Calls</li> <li>Handling Rude or Angry Callers</li> <li>Handling Interoffice Calls</li> <li>Handling Voicemail Messages</li> <li>Methods of Training Employees</li> <li>Correcting Poor Telephone Etiquette</li> <li>Wrapping Up</li> </ul> <strong>Customer Relationship Management</strong> <ul> <li>Customer Relationship Management</li> <li>What CRM Is and Who It Serves</li> <li>Checklist for Success</li> <li>Requirement Driven Product Selection</li> <li>Considerations in Tool Selection</li> <li>Strategies for Customer Retention</li> <li>Building the Future</li> <li>Homegrown vs. Application Service Provider</li> <li>Evaluating and Reviewing Your Program</li> <li>The Development Team</li> </ul> <strong>Microsoft Office Word</strong> <ul> <li>Getting Started</li> <li>Opening</li> <li>Working with the Interface</li> <li>Your First Document</li> <li>Basic Editing Tasks</li> <li>Basic Formatting Tasks</li> <li>Formatting Paragraphs</li> <li>Advanced Formatting Tasks</li> <li>Working with Styles</li> <li>Formatting the Page</li> <li> Sharing Your Document</li> <li>Wrapping Up</li> </ul> <strong>Microsoft Office Powerpoint</strong> <ul> <li>Getting Started</li> <li>Opening PowerPoint</li> <li>Working with the Interface</li> <li>Your First Presentation</li> <li>Working with Text</li> <li>Formatting Text and Paragraphs</li> <li>Adding Pictures</li> <li>Advanced Formatting Tasks</li> <li>Working with Transitions and Animations</li> <li>Setting Up Your Slide Show</li> <li>Showtime!</li> <li>Wrapping Up</li> </ul> <strong>Microsoft Office Excel</strong> <ul> <li>Getting Started</li> <li>Opening Excel</li> <li>Working with the Interface</li> <li>Your First Worksheet</li> <li>Viewing Excel Data</li> <li>Building Formulas</li> <li>Using Excel Functions</li> <li>Using Quick Analysis</li> <li>Formatting Your Data</li> <li>Using Styles, Themes, and Effects</li> <li>Printing and Sharing Your Workbook</li> <li>Wrapping Up</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'eligibility' => 'There are no specific requirements for our Office Admin and Customer Service Diploma course. 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Hiring company
Uber
-
Office Admin and Customer Service Diploma John AcademyAED 92
AED 1,469Duration: Upto 3 Days -
Customer Behavior and Psychology Diploma Course LineAED 89Duration: Upto 3 Hours
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