Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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To achieve this, you need to learn the importance of prioritizing the needs of your customers which is highlighted in this Customer Service Essential Certificate course.<br /> <br /> You will appreciate in this <strong>Customer Service Essential Certificate</strong> the customer service essentials you can apply to your career or business. Providing excellent customer service will let you achieve positive results and this is a clear indication that you are doing well with your profession.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole Customer Service Essential Certificate course including the final exam – no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Customer Service Essential Certificate</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This Customer Service Essential Certificate course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then the Customer Service Essential Certificate is for you.<br /> <br /> We’ve taken this comprehensive Customer Service Essential Certificate course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Customer Service Essential Certificate course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. 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To achieve this, you need to learn the importance of prioritizing the needs of your customers which is highlighted in this Customer Service Essential Certificate course.<br /> <br /> You will appreciate in this <strong>Customer Service Essential Certificate</strong> the customer service essentials you can apply to your career or business. Providing excellent customer service will let you achieve positive results and this is a clear indication that you are doing well with your profession.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole Customer Service Essential Certificate course including the final exam – no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Customer Service Essential Certificate</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This Customer Service Essential Certificate course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then the Customer Service Essential Certificate is for you.<br /> <br /> We’ve taken this comprehensive Customer Service Essential Certificate course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Customer Service Essential Certificate course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Customer Service Basics</strong> <ul> <li>Customer Service and Retention Templates</li> <li>Customer Service & Retention Checklist</li> <li>Customer Service Checklist</li> </ul> <br /> <strong>Assessment and Certification</strong><br /> <br /> At the end of the Customer Service Essential Certificate course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br /> <br /> <strong>Career Path</strong> <ul> <li>Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.</li> <li>On successful completion of this course, you have the potential to achieve a higher salary.</li> <li>The sky really is the limit.</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Manager Customer Service,Customer Service Engineer,Customer Service Manager,Front Desk Receptionis,Call Cente Representative,sales representaive,Customer Service Essential Certificate', 'eligibility' => 'This Customer Service Essential Certificate course is available to all learners, of all academic backgrounds. 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At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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Hiring company
Uber
-
Call Centre Agents Level 2 Adams AcademyAED 95
AED 955Duration: Upto 5 Hours -
Customer Service Essential Certificate Alpha AcademyAED 92
AED 1,028Duration: Upto 3 Hours
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