Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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The course covers all the essential skills and knowledge needed to become specialised in this sector. You will learn real-life knowledge and expertise from the industry experts and practitioners from the Customer Service Management course.<br /> <br /> The Customer Service Management course starts with the basic knowledge of Customer Service Management and gradually shares expertise and knowledge. In this course, you will get a complete idea of Customer Service Management with key concepts, strategies regarding use of it and in-depth knowledge.<br /> <br /> The Customer Service Management course is completely an online course. You can access this course from any part of the world with just a smart device and the internet.<br /> <br /> By the end of this course, you will get complete knowledge and marketable skills. 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Enrol in this course today!<br /> <br /> <strong>What you will learn</strong> <ul> <li>Be flooded with ideas on how to delight customers</li> <li>Stand out from competitors with unique customer experiences</li> <li>Create customers who are loyal for life and sing your praises to friends and family</li> <li>How to take care of yourself while taking care of others</li> <li>Help your team or employees give great service and be creative with new ideas</li> <li>Acquire and immediately implement strategies that will ensure high-quality customer service</li> <li>Enhance their people skills in a way that will truly differentiate them from the competition</li> <li>Handle any complaints they receive</li> <li>Deal with difficult or angry customers</li> <li>How to really listen to customers, not just hear their problems</li> </ul> <strong>Is this course for you?</strong> <ul> <li>This course is ideal for those who work in or aspire to work in the following professions:</li> <li>Anyone managing a company or team (now or soon) - whether big or small</li> <li>Someone who wants to do Customer Care or management in their future career</li> <li>People looking to grow their sales through customer referrals and repeat business</li> <li>Businesses looking for inspiration on how to delight their customers and stand out from competitors</li> <li>Suitable for product or service related businesses</li> <li>People who need to make strategic decisions about how their customer service levels need to be adjusted</li> <li>Customer service relationship managers</li> <li>People in the front line of customer service</li> <li>Everyone involved in relationship development and client acquisition</li> <li>People starting out in a customer service career will benefit from this course</li> <li>First-time customer service reps should take this course to prepare themselves for their new job</li> </ul> <strong>Why Choose Customer Service course?</strong> <ul> <li>Conducted by industry experts</li> <li>Get Instant E-certificate</li> <li>Fully online, interactive course with Professional voice-over</li> <li>Developed by qualified professionals</li> <li>Self-paced learning and laptop, tablet, smartphone-friendly</li> <li>Tutor Support</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Management,Customer Service Manager,customer,Customer Care Representative', 'eligibility' => 'No previous experience of Customer Service Management is required for this course.', 'school' => 'Course Drive', 'keywords' => 'customer,Customer Service Management', 'location' => 'Online', 'duration' => 'Upto 20 Hours', 'timing' => null, 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '144963', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => null, 'title' => 'Customer Care Complaints Management', 'external_link' => 'https://www.johnacademy.co.uk/course/customer-care-complaints-management/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => null, 'next_session' => null, 'schedules' => null, 'duration' => 'Upto 2 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'John Academy', 'logo' => null, 'certificate_diploma' => 'yes', 'image' => null, 'brochure_url' => null, 'video' => null, 'cost' => null, 'price' => '90', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '25', 'nondiscounted_base_price' => null, 'currency' => 'AED', 'discount' => '90% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => 'Successful complaint management means satisfied customers, which results in increased sales. 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Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! <p></p><b> What You Will Do </b><ul><li> Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone </li><li> Ensure low to medium-complexity customer issues are resolved using procedures </li><li> Ensure high customer satisfaction and demonstrate empathy while solving customer concerns </li><li> May perform root cause analysis and present findings </li><li> Work on a line of business that has low ambiguity, is stable, with well-documented procedures </li></ul><b> Basic Qualifications </b><p></p> At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment <p></p> Comfortable operating in multiple modalities <p></p> French proficiency is required <p></p> Fluent in English <p></p><b> Bonus points </b><p></p> B2B experience is nice to have <br></b>', 'course_qualifications' => null, 'global_location_id' => '174', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '17335', 'company_name' => 'Uber', 'external_apply_url' => 'https://pt.jooble.org/external/-7745701858152490342?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_pt&extra_ars_request_id=1afa451add415da4f0fb70a6a49d0393', 'external_short_url' => '7745701858152490342', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-04-18 03:22:27', 'published' => '2024-04-18 03:22:27', 'closed_time' => null, 'updated' => '2024-04-18 03:22:27', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ), 'Company' => array( 'id' => '17335', 'name' => 'Uber', 'website' => 'http://www.uber.com', 'verified' => '0', 'photo' => 'Uber_fafb9fb0-38b2-11ea-aa32-8d4a05b06bc1.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '11430', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Support Representative - U4B - French Speaker. jobs in Uber in Portugal.' $page_description = 'Apply to Customer Support Representative - U4B - French Speaker. jobs in Uber in Portugal.Find similar vacancies, jobs and salary information in Portugal.' $locationForTitle = 'Portugal' $currentJobCity = array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '524', 'title' => 'Uber', 'slug' => 'uber', 'summary' => '<p> Uber is a Series E venture-funded startup headquartered in San Francisco, California. 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Hiring company
Uber
-
Customer Service Management Course DriveAED 88
AED 881Duration: Upto 20 Hours -
Customer Care Complaints Management John AcademyAED 90Duration: Upto 2 Hours
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