Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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Graduates can pursue careers as Customer Service Representatives, Client Relationship Managers, Call Center Supervisors, Sales Support Specialists, and Customer Experience Analysts, among others. This course is ideal for anyone aiming to excel in roles that prioritize customer satisfaction and loyalty.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> <strong><em>Customer Care: Getting It Right</em></strong><br /> <br /> Module 01: Communication and Customer Service Skills<br /> Module 02: Leadership Essentials<br /> Module 03: Effective Telephone Communication<br /> Module 04: Customer Relationship Management (CRM)<strong><em> </em></strong><br /> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Representative,Client Relationship Manager,Call Center Supervisor,Sales Support Specialist,Customer Experience Analyst,Service Desk Specialist,Customer Care Specialist,Customer Support Coordinator,Customer Satisfaction Officer,Guest Relations Associate', 'eligibility' => 'This course is open to individuals from various backgrounds who aspire to excel in customer service and care. There are no specific prerequisites, making it accessible to both entry-level professionals and experienced individuals looking to enhance their customer care skills.', 'school' => 'Alpha Academy', 'keywords' => 'Communication Skills,Problem Solving,Leadership Essentials,Telephone Etiquette,Customer Relationship Management', 'location' => 'Online', 'duration' => 'Upto 18 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42946732', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Representative - U4B - French Speaker.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! <p></p><b> What You Will Do </b><ul><li> Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone </li><li> Ensure low to medium-complexity customer issues are resolved using procedures </li><li> Ensure high customer satisfaction and demonstrate empathy while solving customer concerns </li><li> May perform root cause analysis and present findings </li><li> Work on a line of business that has low ambiguity, is stable, with well-documented procedures </li></ul><b> Basic Qualifications </b><p></p> At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment <p></p> Comfortable operating in multiple modalities <p></p> French proficiency is required <p></p> Fluent in English <p></p><b> Bonus points </b><p></p> B2B experience is nice to have <br></b>', 'course_qualifications' => null, 'global_location_id' => '174', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '17335', 'company_name' => 'Uber', 'external_apply_url' => 'https://pt.jooble.org/external/8729373776733656301?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_pt&extra_ars_request_id=1afa451add415da4f0fb70a6a49d0393', 'external_short_url' => '8729373776733656301', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-04-18 03:22:27', 'published' => '2024-04-18 03:22:27', 'closed_time' => null, 'updated' => '2024-04-18 03:22:27', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ), 'Company' => array( 'id' => '17335', 'name' => 'Uber', 'website' => 'http://www.uber.com', 'verified' => '0', 'photo' => 'Uber_fafb9fb0-38b2-11ea-aa32-8d4a05b06bc1.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '11801', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Support Representative - U4B - French Speaker. jobs in Uber in Portugal.' $page_description = 'Apply to Customer Support Representative - U4B - French Speaker. jobs in Uber in Portugal.Find similar vacancies, jobs and salary information in Portugal.' $locationForTitle = 'Portugal' $currentJobCity = array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '524', 'title' => 'Uber', 'slug' => 'uber', 'summary' => '<p> Uber is a Series E venture-funded startup headquartered in San Francisco, California. 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Hiring company
Uber
-
AED 180Duration: 1 To 2 Months
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Customer Care: Getting It Right Alpha AcademyAED 65Duration: Upto 18 Hours
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