Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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Learning about customer service will enable your skills improvments in customer service, retention, problem-solving, and management and so this course will surely help you in your career's success in the relevant field.<br /> Customer service is the key to success in any business. It is widely acknowledged that customer service can make or break the success of a business. If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer services and learn to identify your customer's needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Customer Service</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Who We Are and What We Do</li> <li>Module Three - Establishing Your Attitude</li> <li>Module Four - Identifying and Addressing Customer Needs</li> <li>Module Five - Generating Return Business</li> <li>Module Six - In-Person Customer Service</li> <li>Module Seven - Giving Customer Service over the Phone</li> <li>Module Eight - Providing Electronic Customer Service</li> <li>Module Nine - Recovering Difficult Customers</li> <li>Module Ten - Understanding When to Escalate</li> <li>Module Eleven - Ten Things You Can Do to WOW Customers Every Time</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Customer Relationship Management</strong> <ul> <li>Customer Relationship Management</li> <li>What CRM Is and Who It Serves</li> <li>Checklist for Success</li> <li>Requirement Driven Product Selection</li> <li>Considerations in Tool Selection</li> <li>Strategies for Customer Retention</li> <li>Building the Future</li> <li>Homegrown vs. Application Service Provider</li> <li>Evaluating and Reviewing Your Program</li> <li>The Development Team</li> </ul> <strong>Why choose us?</strong> <ul> <li>Affordable, engaging & high-quality e-learning study materials;</li> <li>Tutorial videos/materials from the industry leading experts;</li> <li>Study in a user-friendly, advanced online learning platform;</li> <li>Efficient exam systems for the assessment and instant result;</li> <li>The UK & internationally recognised accredited qualification;</li> <li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li> <li>The benefit of applying for NUS Extra Discount Card;</li> <li>24/7 student support via email.</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'After-sales Service Provider,Customer Service Associate,Hotel Supervisor,Sales Associate', 'eligibility' => 'This course is available to all learners, of all academic backgrounds.<br /> Learners should be aged 16 or over to undertake the qualification.<br /> Good understanding of English language, numeracy and ICT are required to attend this course.', 'school' => 'John Academy', 'keywords' => 'Advanced Diploma in Customer Service', 'location' => 'Online', 'duration' => 'Upto 14 Hours', 'timing' => '', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Advanced Diploma in Customer Service ', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42946711', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Representative - U4B - French Speaker.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. 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Hiring company
Uber
-
Customer Service Diploma Lead AcademyAED 93
AED 1,469Duration: Upto 1 Hour -
Advanced Diploma in Customer Service John AcademyAED 93
AED 1,469Duration: Upto 14 Hours
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