Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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This accredited course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.<br /> <br /> As one of the leading course providers and most renowned e-learning specialists online, we’re dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience.<br /> <br /> <strong>How Will I Benefit?</strong> <ul> <li>Boost your career in customer service</li> <li>Deepen your knowledge and skills in your chosen field just in hours not years!</li> <li>Study a course that has been designed by industry professionals.</li> <li>Save money and time by studying your convenient time</li> <li>Have access to a tutor whenever you are in need</li> </ul> So, what are you thinking about! Start getting the benefits by enrolling today!<br /> <br /> <strong>Why Choose Lead Academy:</strong> <ul> <li>Lifetime Access</li> <li>High-quality e-learning study materials </li> <li>The UK and globally recognised qualification</li> <li>Self-paced, no fixed schedules</li> <li>24/7 customer support through email</li> <li>Available to students anywhere in the world</li> <li>No hidden fee</li> <li>Study in a user-friendly, advanced online learning platform</li> </ul> <strong>Who is this course for?</strong><br /> <br /> This comprehensive Customer Service course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.<br /> <br /> <strong>Certification</strong><br /> <br /> On successful completion of the Customer Service course, you will be eligible to obtain a verifiable certificate as proof of your new qualification. This means that you/your employer can verify your qualification through our website. Certificate can be obtained in PDF version at a cost of £10, and there is an additional fee to obtain a printed copy certificate which is £29.<br /> <br /> <strong>Career path</strong><br /> <br /> This Customer Service course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. 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Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you're keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p> <p><strong>Course Outline</strong></p><p> Level 3 Certificate in Certificate in Customer Care is 60 credits ;To achieve a Level 3 Certificate in Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p> <p><strong>Modules Outline</strong></p><p> Module 1: Customer Service</p><p> Module 2: Customer Support</p><p> Module 3: Communication Strategies</p><p> Module 4: Call Center Training</p> <p><strong>Learning Objectives<br> Key Learning Objectives of Certificate in Customer Care course is:</strong></p> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal communication skills</li> <li>Use the STAR method to speak on the spot</li> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> </ul> <p><strong>Course / Training Format</strong></p><p> After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p> The Test (MCQ's) will be based on modules of Training Manual.</p> <p><strong>Assessment</strong></p><p> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.</p><p> Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).</p><p> All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.</p> <p><strong>Duration</strong></p><p> The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner's pace and ability to give time to study.</p><p> Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. 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ILC started its campus-based educational program in 2013 and in 2016 the college has started its distance learning program and offered various online courses to its international students. Now college has students’ more than 50 countries that are the part of our distance learning program.<br /> ILC’s professional and online diploma courses are accredited by the Training and Qualifications UK (TQUK) and British Awarding Association. Both awarding bodies are highly reputable and are registered with Ofqual. 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Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you're keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p> <p><strong>Course Outline</strong></p><p> Level 3 Certificate in Certificate in Customer Care is 60 credits ;To achieve a Level 3 Certificate in Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p> <p><strong>Modules Outline</strong></p><p> Module 1: Customer Service</p><p> Module 2: Customer Support</p><p> Module 3: Communication Strategies</p><p> Module 4: Call Center Training</p> <p><strong>Learning Objectives<br> Key Learning Objectives of Certificate in Customer Care course is:</strong></p> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal communication skills</li> <li>Use the STAR method to speak on the spot</li> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> </ul> <p><strong>Course / Training Format</strong></p><p> After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p> The Test (MCQ's) will be based on modules of Training Manual.</p> <p><strong>Assessment</strong></p><p> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.</p><p> Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).</p><p> All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.</p> <p><strong>Duration</strong></p><p> The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner's pace and ability to give time to study.</p><p> Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.</p><p><strong>Certificate</strong></p><p> Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy. <ul> <li>Certificate of Completion (PDF format) = £35</li> <li>Certificate of Completion (Hardcopy) = £45 + postage charges £15</li> </ul> </p>', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Care Coordinator,Customer Support,Advanced Customer Services', 'eligibility' => 'There are no precise requirements for Customer Care Certificate as no prior knowledge and experience of Customer Care is required.<br /> Students seeking to enrol for this course should meet the following requirements; <ul> <li>Basic knowledge of English Language & Basic Computer Skills</li> <li>Be age 16 years or above</li> </ul> ', 'school' => 'Inspire London College', 'keywords' => 'Customerservice,Customer Service,خدمة العملاء,الإدارة, Level 3 Certificate in Customer Care', 'location' => 'Online', 'duration' => 'Upto 4 Weeks', 'timing' => '', 'cost' => null, 'discount' => '88% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Level 3 Certificate in Customer Care', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42946692', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Representative - U4B - French Speaker.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. 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Hiring company
Uber
-
Customer Service Manager Lead AcademyAED 92
AED 1,469Duration: Upto 1 Hour -
Level 3 Certificate in Customer Care Inspire London CollegeAED 83
AED 551Duration: Upto 4 Weeks
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