Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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Additional CPD Accredited Certificate with 70 CPD points available with no extra study.<br> Endorsed Call Centre Level 3 Certificate of Achievement. Discover what it takes to climb the ranks in a dynamic and enjoyable customer service environment, with this exclusive Level 3 Call Centre Training Certificate! Whether looking to advance an existing career or explore an exciting new career path, a endorsed distance learning program from Brentwood Open Learning College could make all the difference!<br> Call centre workers at all levels fulfil a role of unique importance. Serving as the very frontline representatives for the organisation as a whole, they are the first and often the only point of contact many customers encounter. As such, call centre employees carry the brand's reputation and professional position squarely on their shoulders. Where outstanding service is provided, customers are left with a positive impression of the business as a whole. Meaning that the actions and attitudes of call centre staff have a direct impact on the success and performance of the the entire organization. While the very best call centre talent represents a priceless business asset, poor representation can jeopardise a brand's perception and performance.<br> This exclusive Level 3 Call Centre Training Certificate is ideal for anyone interested in developing the strongest competencies and confidence in any call centre environment. Call centres continue to play a critical role in the daily operations of millions of organisations on a global basis. Whether looking to advance your own career or provide your employees with a beneficial and accessible opportunity for professional development, this endorsed course could prove invaluable.<br> Explore the possibilities with Brentwood Open Learning College and discover the benefits of dynamic distance learning!<br> <br> <strong>Course Outline</strong><br> <br> This insightful Call Centre Training Certificate is delivered across seven intensive yet accessible modules - each followed by an online assessment to test and verify your new skills and knowledge. Your tutor and the wider Brentwood Open Learning College team will provide you with the support you need at all times, to ensure you successfully complete each unit and the course as a whole.<br> <strong>Module 1 - Verbal Communication Techniques</strong> <ul> <li>Role of Body Language over phone</li> <li>Verbal Communication Techniques</li> <li>The four E's of an effective telephone voice</li> <li>A Service Image</li> </ul> <strong>Module 2 - Who Are Your Customers?</strong> <ul> <li>Define the Customer and Client</li> <li>About Relationships</li> <li>To Serve and Delight</li> <li>Listening Skills</li> <li>Active Listening</li> <li>The Mission: To Listen</li> </ul> <strong>Module 3 - Asking the Right Questions</strong> <ul> <li>Open Questions vs. Closed Questions</li> <li>Probing Techniques</li> <li>Saying No Effectively</li> </ul> <strong>Module 4 - Sales by Phone</strong> <ul> <li>Benefits of Telemarketing</li> <li>Rapport Building</li> <li>Taking Messages</li> <li>Effective Messages</li> <li>Staying Out of Voice Mail Jai</li> <li>Closing down the Voice</li> <li>Cold and Warm Calls</li> </ul> <strong>Module 5 - Developing a Script</strong> <ul> <li>The Basic Script</li> <li>Sample Script</li> <li>Making the Script Yours</li> <li>Module 6 - Negotiation Techniques</li> <li>Handling Objections</li> <li>Closing the Sale</li> <li>The Changing Customer</li> <li>What the Customer Wants</li> <li>Negotiation Techniques</li> <li>Practicing Negotiation</li> <li>Phases of Negotiation</li> <li>Negotiation Made Easier</li> <li>High Impact Moments</li> </ul> <strong>Module 7 - Dealing with Difficult Customers</strong> <ul> <li>Dealing With Challenges Assertively</li> <li>Dealing With Difficult People</li> <li>Be a Problem Solver</li> <li>Customer Problem Solving</li> <li>The Fifth Critical Element - Measure It</li> <li>The Sixth Critical Element - Reinforce It</li> <li>Dealing With Stress</li> <li>Plus more</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Service Specialist,Customer Consultant,Customer Service Associate,Technical Support Specialist,Customer Service Agent,Client Relations Representative,Customer Relationship Manager,Call Centre Specialist,Client Service Representative', 'eligibility' => 'No particular entry requirement.<br /> Option 1<br /> Certificate in Call Centre QLS Level 3 endorsed by Quality Licence Scheme<br /> Certificate Fee: £85 + postal charges<br /> Option 2<br /> Certificate in Call Centre issued by CPD<br /> PDF Certificate - FREE<br /> Hard copy - £25 + postal charges<br /> Option 3<br /> CPD Accredited Certificate<br /> (PDF format)=£30<br /> (Hard copy)=£75 + postal charges<br /> *Postage Charges: National £9, International £15', 'school' => 'Brentwood Open Learning College', 'keywords' => 'Onlinemarketing,Marketing,Sales,Business,Customer Service, Call Centre Training', 'location' => 'Online', 'duration' => 'Upto 200 Hours', 'timing' => '', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Call Centre Training', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '142327', 'seeder_id' => '15', 'edited_seeder_id' => '15', 'edited_client_id' => null, 'title' => 'Customer Services Coordinator', 'external_link' => 'https://uk.hfonline.org/course/customer-services-coordinator/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => null, 'next_session' => null, 'schedules' => null, 'duration' => 'Upto 4 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Academy for Health & Fitness', 'logo' => null, 'certificate_diploma' => 'yes', 'image' => null, 'brochure_url' => null, 'video' => null, 'cost' => null, 'price' => '10', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '13', 'nondiscounted_base_price' => '650', 'currency' => 'GBP', 'discount' => '98% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => '<strong>Course Overview</strong><br /> <br /> Learn how to make a genuine difference in your life by taking our popular Customer Services Coordinator. Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enroling today, you can take your knowledge of Customer Services to a whole new level and quickly reap the rewards of your study in the field you have chosen.<br /> <br /> We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.<br /> <br /> Please note that the Customer Services Coordinator provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Instant access to verified and reliable information</li> <li>Participation in inventive and interactive training exercises</li> <li>Quick assessment and guidance for all subjects</li> <li>Freedom to study in any location and at a pace that suits you</li> <li>Expert support from dedicated tutors committed to online learning</li> </ul> <strong>Is This Course Right for You?</strong><br /> <br /> This course is designed to provide an introduction to Customer Services and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. 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The expert tutor will provide feedback on your performance after assessing your assignment<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Module 01: Introduction to Customer Service</li> <li>Module 02: What’s Different about Good Customer Service?</li> <li>Module 03: Customer Relationship Management</li> <li>Module 04: Customer Service Communication Strategies</li> <li>Module 05: Data Analysis in CRM</li> <li>Module 06: Deepening Customer Relationship</li> <li>Module 07: Handling Customer Complaints</li> <li>Module 08: Aspects of Phone Etiquette</li> <li>Module 09: Know Your Customer (KYC)</li> <li>Module 10: Customer Due Diligence</li> </ul> <strong>Your Path to Success</strong><br /> <br /> By completing the training in Customer Services Coordinator, you will be able to significantly demonstrate your acquired abilities and knowledge of Customer Services. 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Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enroling today, you can take your knowledge of Customer Services to a whole new level and quickly reap the rewards of your study in the field you have chosen.<br /> <br /> We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.<br /> <br /> Please note that the Customer Services Coordinator provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Instant access to verified and reliable information</li> <li>Participation in inventive and interactive training exercises</li> <li>Quick assessment and guidance for all subjects</li> <li>Freedom to study in any location and at a pace that suits you</li> <li>Expert support from dedicated tutors committed to online learning</li> </ul> <strong>Is This Course Right for You?</strong><br /> <br /> This course is designed to provide an introduction to Customer Services and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported and the study periods being entirely customisable to your needs.<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.<br /> <br /> There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding regarding the course. You can complete this according to your preferred time. The expert tutor will provide feedback on your performance after assessing your assignment<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Module 01: Introduction to Customer Service</li> <li>Module 02: What’s Different about Good Customer Service?</li> <li>Module 03: Customer Relationship Management</li> <li>Module 04: Customer Service Communication Strategies</li> <li>Module 05: Data Analysis in CRM</li> <li>Module 06: Deepening Customer Relationship</li> <li>Module 07: Handling Customer Complaints</li> <li>Module 08: Aspects of Phone Etiquette</li> <li>Module 09: Know Your Customer (KYC)</li> <li>Module 10: Customer Due Diligence</li> </ul> <strong>Your Path to Success</strong><br /> <br /> By completing the training in Customer Services Coordinator, you will be able to significantly demonstrate your acquired abilities and knowledge of Customer Services. This can give you an advantage in career progression, job applications, and personal mastery in this area.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Manager,Customer Services Coordinator,Customer Service Specialist', 'eligibility' => '<ul> <li>The Customer Services Coordinator is open to all students and has no formal entry requirements.</li> <li>To study this Customer Services Coordinator, all you need is a passion for learning a good understanding of English.</li> <li>You must also be over the age of 16.</li> </ul> ', 'school' => 'Academy for Health & Fitness', 'keywords' => 'Customer Service,Customer,Customerservice', 'location' => 'Online', 'duration' => 'Upto 4 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '98% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42946615', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Representative - U4B - French Speaker.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. 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Customer Support Representative - U4B - French Speaker. at Uber. Please apply or share https://jobs.laimoon.com/jobs/externalview/42946615' $emailText = 'Hiring now! Customer Support Representative - U4B - French Speaker. at Uber. 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Hiring company
Uber
-
Call Centre Training Brentwood Open Learning CollegeAED 138
AED 1,506Duration: Upto 200 Hours -
Customer Services Coordinator Academy for Health & FitnessAED 46
AED 2,387Duration: Upto 4 Hours
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