Helpdesk Engineer
Full time
at TIME's group
in
Malaysia
Posted on April 18, 2024
Job details
Help Desk & IT Support (Information & Communication Technology)
- Work with a team running 24x7 operations
- Log all phone calls in the Helpdesk System
- Handle 1st and 2nd level support on desktops, servers and network related issues via phone and remote
- Manage and troubleshoot problems/incidents promptly following established procedures
- Escalate service issue and generate support tickets and schedule onsite support
- Escalate unresolved tickets to the next level support team
- Ensure all issues are followed up and rectified accordingly to SLA
- Weekly reporting to Manager on Helpdesk issues and resolution according to SLA
- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Information Technology, Computer Science or equivalent
- Possess good communication skills – English (written & spoken)
- Is client-centric and passionate in achieving clients’ satisfaction per call and achieving/exceeding SLA
- Ability to manage demanding clients professionally
- Has excellent scheduling and multi-tasking skills
- Is reliable and independent; able to work well under pressure and make decisions
- Is detailed and process oriented
- Advanced ability to gather, monitor and document data
- Must be willing to work on rotational shift on a 24x7 basis
- Willing to travel outstation on call basis is an advantage
- Certified ITIL or have knowledge of IT is an advantage
- Attractive salary package
- Annual leave & birthday leave
- Friendly working environment
- Medical and Hospitalisation Leave
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
Company information
Registration No. 550619-P Your application will include the following questions: What's your expected monthly basic salary? Do you have a Bachelor Degree?Report this job advert
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