Customer Service Representative (WFH)

Welcome to the realm of top-notch customer service! As a Customer Service Representative, you'll dazzle in live chats, expertly resolving inquiries with finesse. Armed with 1 year of experience and fluent in English, Bahasa Malay, and Mandarin, you're poised to excel in this dynamic role. Join us and let your customer-centric brilliance shine bright! Job Descriptions:

• Professionally respond to live chats and address customer inquiries.
• Gain in-depth knowledge of operations to resolve issues and ensure positive customer experiences.
• Handle complaints by providing timely solutions and follow-up for resolution.
• Assist with ad hoc customer service tasks and administrative duties as needed.
• Prioritize customer satisfaction and deliver professional support.

Job Requirements:

• Minimum 1 year of customer service experience, preferably in a virtual setting.
• Ability to thrive in a fast-paced, independent, and customer-focused environment.
• Strong multitasking, prioritization, and time management skills.
• Creative problem-solving abilities.
• Willingness to sign a confidentiality agreement.
• Stable internet connection (minimum 10mbps) for remote work.
• Availability for 24/7 rotating shifts, including weekends and holidays.
• Proficiency in English, Bahasa Melayu, and Mandarin.

Company information

Registration No. 1509727H RF No. MAICSA7066750 Your application will include the following questions: How many years' experience do you have as a customer services representative? Which of the following languages are you fluent in? How would you rate your Mandarin language skills? Do you have the ability to work from home when required?

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