Customer Service Specialist

• Provide efficient and effective day-to-day operations to meet service quality and timely delivery of products to customers
• Unpacking of orders received from optical stores 
• Process customer orders that are placed by phone, email and fax
• Manage and process all order details into the system:
  • Processing of all new orders received from customers 
  • Update information for VisuStore orders placed by customers
  • Operate tracing equipment to input frame data into VisuStore for remote edging 
  • Process any other orders such as replacement/complimentary/bonus goods
• Ensure orders are input in the system and updated accurately
• Update order status in the system until the order arrives
• Perform invoicing and any tasks related to processing the orders
• Ensure accuracy of each orders

• Minimum Degree or Diploma equivalent and above 
• Related field work experience added advantage
• Perseverance and positive attitude
• Detailed orientated and work with high level of accuracy 
• Savvy and quick to learn IT related platforms
• Fluent verbal communication in both Bahasa Malaysia and English. Ability to communicate in Chinese added advantage
• Must be hands on and able to work in fast-pace environment with good time management skills

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