Home Philippines Customer Service Advisor - Homecoming - ANE 2024
Home Philippines Customer Service Advisor - Homecoming - ANE 2024
Customer Service Advisor - Homecoming - ANE 2024
Job details
Job Title:
Customer Service Advisor - Homecoming - ANE 2024
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
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This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred <br> • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. 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After purchasing a course from One Education, you get complete 1-year access with the tutor <br /> Our expert instructors are always available to answer all your questions and make your learning experience exquisite.<br /> <br /> After completing the <strong>Customer Service Manager Course</strong>, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.<br /> <br /> If you want to learn about this topic and achieve certifications, you should consider this Customer Service Manager Course from One Education.<br /> <br /> There are no hidden fees or exams We are very upfront and clear about all the costs of the course.<br /> <br /> <br /> <strong>Customer Service Manager Course Curriculum</strong> <ul> <li>Customer Service Manager</li> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> </ul> <strong>Description</strong><br /> <br /> Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.<br /> <br /> Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Customer Service Manager Course.<br /> <br /> The certification that you will receive upon completing this <strong>Customer Service Manager </strong>Course will help to boost your resume and will help you stand out among your peers in the competitive job market.<br /> <br /> Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Enroll now!<br /> <br /> Why People Love And Enrol In The Customer Service Manager - CPD Accredited Course From One Education <ul> <li>Instantly accessible CPD-accredited certificate on successful completion of this Customer Service Manager - CPD Accredited Course</li> <li>24/7 access to the course for 12 months</li> <li>Study at your own pace</li> <li>No hidden fees or exam charges</li> <li>Full Tutor support on weekdays (Monday - Friday)</li> <li>Efficient assessment and instant results</li> </ul> <br /> <strong>Why study this Customer Service Manager course</strong><br /> <br /> Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.<br /> <br /> <strong>Who is This Customer Service Manager course for?</strong><br /> <br /> This Customer Service Manager Course is ideal for <ul> <li>Students</li> <li>Recent graduates</li> <li>Job Seekers</li> <li>Anyone interested in this topic</li> <li>People already working in this field and want to polish their knowledge and skill.</li> </ul> <strong>Career Path in Customer Service Management </strong><br /> <br /> This Customer Service Manager Course will help you procure a job in the relevant field and will allow you to advance your career. 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You will learn from industry experts and obtain an accredited certificate after completing the course. Enroll now for a limited-time discounted price.<br /> <br /> Like all the courses of One Education, this <strong>Customer Service Manager Course</strong> is designed with the utmost attention and thorough research. All the topics are broken down into easy-to-understand bite-sized modules that help our learners to understand each lesson very easily.<br /> <br /> We don't just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with the tutor <br /> Our expert instructors are always available to answer all your questions and make your learning experience exquisite.<br /> <br /> After completing the <strong>Customer Service Manager Course</strong>, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.<br /> <br /> If you want to learn about this topic and achieve certifications, you should consider this Customer Service Manager Course from One Education.<br /> <br /> There are no hidden fees or exams We are very upfront and clear about all the costs of the course.<br /> <br /> <br /> <strong>Customer Service Manager Course Curriculum</strong> <ul> <li>Customer Service Manager</li> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> </ul> <strong>Description</strong><br /> <br /> Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.<br /> <br /> Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Customer Service Manager Course.<br /> <br /> The certification that you will receive upon completing this <strong>Customer Service Manager </strong>Course will help to boost your resume and will help you stand out among your peers in the competitive job market.<br /> <br /> Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Enroll now!<br /> <br /> Why People Love And Enrol In The Customer Service Manager - CPD Accredited Course From One Education <ul> <li>Instantly accessible CPD-accredited certificate on successful completion of this Customer Service Manager - CPD Accredited Course</li> <li>24/7 access to the course for 12 months</li> <li>Study at your own pace</li> <li>No hidden fees or exam charges</li> <li>Full Tutor support on weekdays (Monday - Friday)</li> <li>Efficient assessment and instant results</li> </ul> <br /> <strong>Why study this Customer Service Manager course</strong><br /> <br /> Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.<br /> <br /> <strong>Who is This Customer Service Manager course for?</strong><br /> <br /> This Customer Service Manager Course is ideal for <ul> <li>Students</li> <li>Recent graduates</li> <li>Job Seekers</li> <li>Anyone interested in this topic</li> <li>People already working in this field and want to polish their knowledge and skill.</li> </ul> <strong>Career Path in Customer Service Management </strong><br /> <br /> This Customer Service Manager Course will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this course. This Customer Service Manager Course also increases your competency to be eligible for promotions at work.<br /> <br /> Enroll now in this comprehensive course from One Education and take your career to the next step.<br /> <br /> <br /> <strong>✔️ So let's do this! Enroll today and start learning Customer Service Management!</strong>', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Service Assistant,Customer Care Representative,Customer Business Manager,Customer Retention Program Manager,Retail Channel Marketing Manager,Corporate Account Manager,OEM Partner Account Manager,Retail Hardware Category Manager', 'eligibility' => '<ul> <li>There are no specific prerequisites to enrol in this Customer Service Manager Course. Anyone and everyone can take this course.</li> <li>The Customer Service Manager Course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!</li> <li>All you need is a passion for learning, literacy, and being over the age of 16.</li> </ul> ', 'school' => 'One Education', 'keywords' => 'Customer Service,customer service course,CS Training,customer service management,customer service training', 'location' => 'Online', 'duration' => 'Upto 3 Hours', 'timing' => '', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Customer Service Manager', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42946243', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Advisor - Homecoming - ANE 2024', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => 'Job Title: Customer Service Advisor - Homecoming - ANE 2024 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred <br> • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: <b> If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents </b>', 'course_qualifications' => null, 'global_location_id' => '171', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '115473', 'company_name' => 'Webhelp', 'external_apply_url' => 'https://ph.jooble.org/external/-3891986795368585325?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=b0b5ff490179c6ba566a8eebfa76c5dd', 'external_short_url' => '3891986795368585325', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-04-18 03:20:56', 'published' => '2024-04-18 03:20:56', 'closed_time' => null, 'updated' => '2024-04-18 03:20:56', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '171', 'display_name' => 'Philippines', 'name_ar' => null, 'country_id' => '168', 'Country' => array( 'name' => 'Philippines', 'id' => '168', 'slug' => 'philippines', 'code' => 'PH' ) ), 'Company' => array( 'id' => '115473', 'name' => 'webhelp', 'website' => 'http://www.webhelp.com/fr-fr/', 'verified' => '0', 'photo' => 'WEBHELP_6c8eb6c0-f43f-11e9-bae0-bff482894fe3.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12159', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Service Advisor - 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Hiring company
Webhelp
-
Customer Service - Training Oxford Home Study CollegeAED 207
AED 1,873Duration: 200 Hours -
Customer Service Manager One EducationAED 92
AED 1,983Duration: Upto 3 Hours
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