Home Philippines Customer Service Advisor - Homecoming - ANE 2024
Home Philippines Customer Service Advisor - Homecoming - ANE 2024
Customer Service Advisor - Homecoming - ANE 2024
Job details
Job Title:
Customer Service Advisor - Homecoming - ANE 2024
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
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This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred <br> • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. 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This comprehensive Customer Service Training Practice training program is your ultimate guide to a successful career in this field. Whether you're a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Customer Service Training Practice Online Training has everything you need to excel.<br /> <br /> <strong>With this Customer Service Training Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.</strong><br /> <br /> In this Customer Service Training Practice, you'll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. 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This comprehensive Customer Service Training Practice training program is your ultimate guide to a successful career in this field. Whether you're a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Customer Service Training Practice Online Training has everything you need to excel.<br /> <br /> <strong>With this Customer Service Training Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.</strong><br /> <br /> In this Customer Service Training Practice, you'll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Customer Service Training Practice will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job ;<br /> <br /> <strong>Enrol now and gain the expertise to thrive in Customer Service Training Practice.</strong><br /> <br /> <strong>Learning Outcome</strong> <ul> <li>Instant access to current information on Customer Service Training Practice licences and business startups</li> <li>Participation in online maintenance exercises and troubleshooting</li> <li>Quick assessment and guidance for all theoretical repair assignments</li> <li>CPD accreditation for proof of acquired skills and knowledge</li> <li>Freedom to study in any location and at a pace that suits you</li> <li>Expert support from dedicated tutors committed to online learning</li> </ul> <strong>Why buy this Customer Service Training Practice?</strong> <ul> <li>Chance to earn a Prestigious CPD Accredited Certificate upon completion of Customer Service Training Practice</li> <li>Get a free student ID card with Customer Service Training Practice</li> <li>Lifetime access to the Customer Service Training Practice course materials</li> <li>Get instant access to this Customer Service Training Practice course </li> <li>Learn Customer Service Training Practice from anywhere in the world</li> <li>24/7 tutor support with the Customer Service Training Practice course.</li> <li>Customer Service Training Practice is an entirely online, interactive lesson with voiceover audio</li> </ul> <strong>Certification</strong><br /> <br /> You have to complete the assignment given at the end of the Customer Service Training Practice course and score a minimum of 60% to pass each exam. 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After passing the Customer Service Training Practice exam You will be entitled to claim a PDF certificate accredited by CPD Quality standards completely free and a Hard copy certificate at the cost of £24.<br /> <br /> <strong>Description </strong><br /> <br /> <strong>Course Curriculum of Customer Service Training Practice Course:</strong> <ul> <li>WHY Customer Service Is CRITICAL To Your Business! </li> <li> Good Isn’t Good Enough! </li> <li> We Are ALL in the “Helping Field” </li> <li> Providing “Concierge” Level Of Service </li> <li> The 5 Tenets Of TQM </li> <li> How To Boost Customer Satisfaction </li> <li> How To Avoid The 10 Deadly Sins Of Customer Service! </li> <li> More Money $$$ – Through Customer Retention </li> <li> How Much Is A Customer Worth? $$$ </li> <li> Do You Understand Your Customer? </li> <li> Dealing With Difficult Customers </li> <li> “LEAP” Into Customer Service! </li> <li> Exceptional Phone Service </li> <li> WHY Customers Buy From YOU! $$$ </li> <li> BONUS LECTURE!!! 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If so, then Step into a world of knowledge with our course bundle - Customer & Sales Assistant.<br /> <br /> <strong>Delve into eight immersive CPD Accredited courses, each a standalone course:</strong> <ul> <li><strong>Course 01: </strong>Sales Training</li> <li><strong>Course 02: </strong>NLP For Sales, Persuasion & Influence</li> <li><strong>Course 03:</strong> Sales & Negotiation Skills</li> <li><strong>Course 04:</strong> Creating Highly Profitable Sales Funnels</li> <li><strong>Course 05:</strong> Customer Relationship Management</li> <li><strong>Course 06: </strong>Win Customers Efficiently: Customer Service Diploma</li> <li><strong>Course 07: </strong>Know the Selling Strategies that Boost Customer Acquisition</li> <li><strong>Course 08: </strong>Sales Analysis in Excel</li> </ul> Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. 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Register today and ignite the spark of your professional advancement!<br /> <br /> So, don’t wait further and join the Customer & Sales Assistant community today and let your voyage of discovery begin!<br /> <br /> <strong>Learning Outcomes:</strong> <ul> <li>Attain a holistic understanding in the designated areas of study with the Customer & Sales Assistant bundle.</li> <li>Establish robust bases across each course nestled within the Customer & Sales Assistant bundle.</li> <li>Decipher intricate concepts through the articulate content of the Customer & Sales Assistant bundle.</li> <li>Amplify your prowess in interpreting, scrutinising, and implementing theories.</li> <li>Procure the capacity to engage with the course material on an intellectual and profound level.</li> <li>Become proficient in the art of problem-solving across various disciplines.</li> </ul> <strong>Description</strong><br /> <br /> Stepping into the Customer & Sales Assistant bundle is akin to entering a world overflowing with deep theoretical wisdom. 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If so, then Step into a world of knowledge with our course bundle - Customer & Sales Assistant.<br /> <br /> <strong>Delve into eight immersive CPD Accredited courses, each a standalone course:</strong> <ul> <li><strong>Course 01: </strong>Sales Training</li> <li><strong>Course 02: </strong>NLP For Sales, Persuasion & Influence</li> <li><strong>Course 03:</strong> Sales & Negotiation Skills</li> <li><strong>Course 04:</strong> Creating Highly Profitable Sales Funnels</li> <li><strong>Course 05:</strong> Customer Relationship Management</li> <li><strong>Course 06: </strong>Win Customers Efficiently: Customer Service Diploma</li> <li><strong>Course 07: </strong>Know the Selling Strategies that Boost Customer Acquisition</li> <li><strong>Course 08: </strong>Sales Analysis in Excel</li> </ul> Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Customer & Sales Assistant bundle illuminate your path to wisdom.<br /> <br /> The Customer & Sales Assistant bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace.<br /> <br /> In the framework of the Customer & Sales Assistant package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Customer & Sales Assistant bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement!<br /> <br /> So, don’t wait further and join the Customer & Sales Assistant community today and let your voyage of discovery begin!<br /> <br /> <strong>Learning Outcomes:</strong> <ul> <li>Attain a holistic understanding in the designated areas of study with the Customer & Sales Assistant bundle.</li> <li>Establish robust bases across each course nestled within the Customer & Sales Assistant bundle.</li> <li>Decipher intricate concepts through the articulate content of the Customer & Sales Assistant bundle.</li> <li>Amplify your prowess in interpreting, scrutinising, and implementing theories.</li> <li>Procure the capacity to engage with the course material on an intellectual and profound level.</li> <li>Become proficient in the art of problem-solving across various disciplines.</li> </ul> <strong>Description</strong><br /> <br /> Stepping into the Customer & Sales Assistant bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge.<br /> <br /> The Customer & Sales Assistant bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Customer & Sales Assistant bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world.<br /> <br /> The Customer & Sales Assistant bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Customer & Sales Assistant bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Customer & Sales Assistant journey and let knowledge guide you towards a brighter future.<br /> <br /> <strong>Who is this course for?</strong> <ul> <li>Individuals keen on deepening their firm understanding in the respective fields.</li> <li>Students pursuing higher education looking for comprehensive theory modules.</li> <li>Professionals seeking to refresh or enhance their knowledge.</li> <li>Anyone with a thirst for knowledge and a passion for continuous learning.</li> </ul> <strong>Career path</strong><br /> <br /> Armed with the Customer & Sales Assistant bundle, your professional journey can reach new heights. 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This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred <br> • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. 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Hiring company
Webhelp
-
Customer Service Academy for Health & FitnessAED 46Duration: Upto 4 Hours
-
Customer & Sales Assistant NextGen LearningAED 199Duration: Upto 20 Hours
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https://ph.jooble.org/external/-3891986795368585325?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=473ed5f72f63ef4d27b2d116a1193a8c