Assistant VP, Customer Service Workforce Management, Cash Management Operations Center
Job details
Assistant VP, Customer Service Workforce Management, Cash Management Operations Center Posting Date: 19 Mar 2024 Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- Ensures highest standard of service delivery to our customers.
- Monitor and respond to incoming calls/emails/social media platform/written correspondences
- Performs service recovery
- Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
- Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements
- Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
- Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
- Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
- Conducts monitoring and coaching sessions
- Provides on-the-job training and mentoring.
- Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
- Involve in Department projects to ensure success
- Bachelor's degree with 5 years of working experience in Contact Centre
- Managerial experience leading a team
- Great communication skills
- Ability to manage a team and ensure SLA are met
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Experience in Workforce Optimization (WFO) system are preferred
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Operations Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Assistant VP, Customer Service Workforce Management, Cash Management Operations Center </b> <br> <br> <br> Posting Date: 19 Mar 2024 <br> <br> <br> Location: <br> Singapore (City Area), Singapore, SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. 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Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Operations Management Advanced Diploma Bundle provides unique insights and tools that can help you achieve your goals.<br /> <br /> Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Operations Management Advanced Diploma bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.<br /> <br /> But that's not all. 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Enrol in the Operations Management Advanced Diploma today and take the first step towards achieving your goals and dreams.</strong><br /> <br /> <strong>Why buy this Bundle?</strong> <ul> <li>Free CPD Accredited Certificate upon completion of Operations Management Advanced Diploma</li> <li>Get a free student ID card with Operations Management Advanced Diploma</li> <li>Lifetime access to the Operations Management Advanced Diploma course materials</li> <li>Get instant access to this Operations Management Advanced Diploma course</li> <li>Learn Operations Management Advanced Diploma from anywhere in the world</li> <li>24/7 tutor support with the Operations Management Advanced Diploma course.</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Operations Manager,Supply Chain Manager,Production Manager,Quality Assurance Manager,Facility Manager', 'eligibility' => 'This Operations Management Advanced Diploma doesn't require prior experience and is suitable for diverse learners.', 'school' => 'Academy for Health & Fitness', 'keywords' => 'Management,Operations Management,Business', 'location' => 'Online', 'duration' => 'Upto 110 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42945368', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Assistant VP, Customer Service Workforce Management, Cash Management Operations Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Assistant VP, Customer Service Workforce Management, Cash Management Operations Center </b> <br> <br> <br> Posting Date: 19 Mar 2024 <br> <br> <br> Location: <br> Singapore (City Area), Singapore, SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. 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Hiring company
United Overseas Bank
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Supervisor Skills NextGen LearningAED 45Duration: 4 Hours
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Operations Management Advanced Diploma Academy for Health & FitnessAED 799Duration: Upto 110 Hours
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https://sg.jooble.org/external/7514194401333305091?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_sg&extra_ars_request_id=8be49169277624fa4b1f742f863057db