IT Supervisor

Job Brief: Do you understand the complexity and are you able to make it sound simple? Can you be our IT Guru and keep our systems running smoothly whilst managing and executing projects? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay! Our Information Technology Team are dynamic professionals with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As I.T. Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you!   Key Responsibilities of the I.T. Supervisor: . As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Supervisor will perform the following tasks to the highest standards:

• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel operation Team to respond to any Guest-related IT requirements
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
• Reviews and scrutinizes system performance, in accordance with company policy, objectives and standard Information Technology practices, providing recommendations that will drive financial performance and provide added value.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

• Previous IT experience, preferably in the hotel industry
• Diploma or Graduate in computer science
• Experience of all Microsoft systems
• Experience of hotel applications, such as Opera and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology