QNB2878-Senior Manager IT - QNB Group

About QNBEstablished in 1964 asthe countrys first Qatariowned commercial bank QNB Group hassteadily grown to become the largest bank in the Middle East andAfrica (MEA) region. QNB Groups presence through its subsidiariesand associate companies extends to more than 31 countries acrossthree continents providing a comprehensive range of advancedproducts and services. The total number of employees is more than28000 serving up to 20 million customers operating through 1000locations with an ATM network of 4300 machines. QNB has maintainedits position as one of the highest rated regional banks fromleading credit rating agencies including Standard & Poors(A) Moodys (Aa3) and Fitch (A). The Bank has also been therecipient of many awards from leading international specializedfinancial publications. Based on the Groups consistent strongfinancial performance and its expanding international presence QNBcurrently ranks as the most valuable bank brand in the Middle Eastand Africa according to Brand Finance Magazine. QNB Group has anactive community support program and sponsors various socialeducational and sportingevents.RoleSummaryYou will be responsible for administrationand safeguarding from an IT perspective to help identify andimprove business system needs and objectives current operationalprocedures problems input/output requirements data scope andsuccessfully deliver services to support the enterprises strategysystems and networks installed in the International branch withfull compliance with the Group IT security operations and BCPpoliciesRoleDescriptionImplements KPIs and best practices forrole. Lead and manage the daytoday activities within the IT datacentre for the branch. Act as a data centre supervisor responsiblefor and not limited to smooth operations of the systems networksand reporting cycles. Observes and promotes cost consciousness andefficiency and enhance productivity to minimize costs avoid wastesand optimize benefits for the bank. Act within the limits of thepowers delegated to the incumbent and delegate authority to therespective staff and monitor exercise of the same. Demonstrateclear understanding of the important factors behind the banksfinancial & nonfinancial performance. Supervise IT vendorsresponsible for maintaining and supporting IT systems and networks.Collaborate with architects analysts and designers in thedevelopment and initiation of new software programs andapplications. Gather statistics and prepare written reports on thestatus of the programming process for discussion with managementand/or team members. Interact regularly with managers and businesspartners to field queries and questions. Train manage and provideguidance to users. Work independently within own unit and will berequired to supervise IT Coordinators/System Admin employees tomaintain the systems in internationalprojects.To assist customers in all theirqueries on Banks product and seek solution to their requests.Maintain activities in accordance with Service Level Agreements(SLAs) with internal departments/ units to achieve improvements inturnaround time. Build and maintain strong and effectiverelationship with all other related departments and units toachieve the Groups goals/objectives. Provide timely and accurateinformation to the external and internal Auditors ComplianceFinancial Control and Risk Functions as and when required. Developyearly budget for I.T. and project plan. Responsible for ensuringservice levels and quality metrics are achieved. Accountable forensuring effective utilization of available resources and acooperative team atmosphere. Ensure that architectural issues andcore competency directions are considered and resolved across allI.S. Projects including those involving internal developmentpackage acquisition and outsourcing. Apply and extend standardizedmethodology and analysis techniques to problem solving. Researchdocument and implement program requirements and specifications.Write business analysis and business requirement specifications forall projects undertaken by the branch. Oversee the qualityassurance of program logic data processing and error resolution.Administer diagnostic analysis of test results and deliversolutions to critical areas. Determine develop and maintain usermanuals and guidelines. Take an active role in crossdepartmentalprojects when needed. Develop an awareness of programming anddesign alternatives. Cultivate and disseminate knowledge ofapplication development and testing best practices. Establishvendor schedule to ensure proper coverage and support for systems.Ensure backup DR readiness at the country level and head officelevel and conduct rehearsals. Update DR plan. Responsible at DRsite for bringing up applications connecting all branchesmonitoring running EOD starting normal replication and activate VPNconcentrator. Monitor the SLA level performance and ensurecompliance with policies and regulations. Dispatch all incomingmessages to all the concerned departments and maintain archives ofall messages. Configure all IT hardware following H.O.specifications. Maintain all external storage and media inventory.Train Backup on IT related tasks. Produce all requested EquationExtracts. Produce U.A.T. plan U.A.T. issue documentation and U.A.T.acceptance documents for projects specifics in conjunction with HQProject Teams. Review of Local Regulatory Technology RiskManagement Guidelines and ensure its implementation in conjunctionwith HQ accordingly. Review of SLA with internal and externaloutsourced parties to manage and ensure the availability andreliability of the outsourced IT services. Produce test scripts foreach department in the Branch. Perform supervise and validate testscripts during projects. Comply with all applicable legalregulatory and internal compliance requirements including but notlimited to the QNB Country Compliance manual; Group CompliancePolicies and Procedures (Anti Money Laundering & CounterTerrorist Financing Sanctions Policy Data Protection Policy FraudControl Policy Whistle Blowing Policy Conflict of Interest andInsider Dealing Policy). In Accordance With The Branch GovernanceManual Contribute To And Comply With The Branchs Risk FrameworkConsider Risk Appetite And Promote a Positive Risk Culture.Understand and effectively perform your role under the Three Linesof Defence principle to identify measure monitor manage and reportrisks. Ensure systematic good outcomes for clients in accordancewith Conduct Risk policy. Support the framework of RCSA KRIIncident reporting and remediation as appropriate in accordancewith the Operational Risk Management requirements. Maintainappropriate knowledge to ensure to be fully qualified to undertakethe role. Complete all mandatory training provided by the Bankattain and maintain the required levels of competence. Attendmandatory (internal and external) seminars as instructed by theBank. Ensuring high standards of data protection andconfidentiality to safeguard commercially sensitive information.Maintaining utmost confidentiality with regards to customer andinternal bank information obtained during the course of businessand provide such information on a need to know basis only to SeniorManagement of QNB Audit and Compliance functions and relevantRegulators.QualificationBachelorsdegree in Computer Science MIS Engineering Telecommunications or arelated technical field. Minimum of 8 years of experience in thefield of IT Systems and Network and/or Security; preferably inbanks. Excellent oral and written communication skills (includingreport writing) in English; with Arabic French or applicable locallanguage highly desirable.RequiredSpecial SkillsStrong technical skills in local andwide area networks as well as systems administration. Knowledge inCISCO Device Management Skills / Redbox Voice Recording preferred.Knowledge in database administration would be an added advantage.Excellent time management skills and ability to work in a fastpacedenvironment with tight deadlines. Customer service oriented.Ability to effectively interact at all levels in the bank andoutside contacts. Perform duties with limited supervision fromreportingmanager.Note: Youwill be required to attach the following: Resume / CV Copy ofPassport or QID Copy of EducationCertificateThis job has beensourced from an external job board.More jobson