WAITRESS

Main Duties and responsibilities: Customer Service  Ensures the delivery of brand promise and provides exceptional guest service at all times.  Provides excellent service to internal customers in other departments as appropriate.  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.  Maintains positive guest and colleague interactions with good working relationships.  Establishes a rapport with guests maintaining good customer relationships. Operational  Ensures that minimum brand standards have been implemented.  Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.  Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.  Works in a supportive and flexible manner with other departments.  Maintains par stocks of all equipment and guest supplies as required.  Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.  Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.  Clears and resets counters or tables at conclusion of each course.  Fully conversant with all aspects of the POS.  Computes bill and accepts payment .  Performs the function of cashier as required.  Verifies cash received ensuring only genuine money been collected.  Verifies all credit cards presented by guest before to validity of the card.  Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.  Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Personnel  To maintain good working relationships with your own colleagues, and all other departments.  To assist in maximizing productivity and morale with your colleagues and consistently maintain discipline following Hotel Policies & Procedures and local legislation.  Align all day-to-day functioning of the department / division consistent with Hyatt's Global Privacy Policy.  Attends and contributes to all training sessions and meetings as required.  Understands and strictly adheres to Rules and Regulations established in the Associates Handbook and the hotel's policies concerning fire, hygiene, health and safety.    Ensures high standards of personal presentation and grooming.  Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.  Attends training sessions and meetings as and when required.  Exercises responsible behavior at all times and positively representing the hotel and Hyatt Internationa l.  Carries out any other reasonable duties and responsibilities as assigned. Other Duties:  To maintain good working relationships with your own colleagues, and all other departments.  To assist in maximizing productivity and morale with your colleagues and consistently maintain discipline following Hotel Policies & Procedures and local legislation.  Align all day-to-day functioning of the department / division consistent with Hyatt's Global Privacy Policy  Attends and contributes to all training sessions and meetings as required.  Understands and strictly adheres to Rules and Regulations established in the Associates Handbook and the hotel's policies concerning fire, hygiene, health and safety.  Ensures high standards of personal presentation and grooming.  Responds to changes in the Food & Beverage function as dictated by the industry, company and hotel.  Attends training sessions and meetings as and when required.  Exercises responsible behavior at all times and positively representing the hotel and Hyatt International.  Carries out any other reasonable duties and responsibilities as assigned.  Embrace all our Values in delivering Advancing Care through the power of Empathy to all Stakeholders  Support and embraces the "House of Hyatt" and aligned goals to the Strategic priorities of the Company.