Service Supervisor
Full time
at Otis Elevator Co.
in
Saudi Arabia
Posted on April 17, 2024
Job details
time type Full time posted on Posted 3 Days Ago job requisition id 20101273 Date Posted: 2024-04-02 Date Posted: 2024-04-02 Country: Saudi Arabia Location: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia Job Roles:
- Manages the day to day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.
- Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
- Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.
- Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.
- Maintains close relationship with the employees as well as customers to maximize the customer satisfaction. Acts as the second level support on technical issues.
- Tracks the team’s utilization against plan to ensure productivity in operations.
- Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.
- Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.
- Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.
- Prepares manufacturing orders, material requisitions, and material correctional documents (AMT).
- Bachelor’s degree in business/engineering or equivalent
- Years of Experience § Minimum of 10 year of relevant experience in field operations in a elevator and escalators service organization
- Nature of Experience
- Service, Repairs and Modernization
- Language Skills: Fluent written and spoken English essential
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