Onsite IT Specialist (End-User Support, Manufacturing Plant)

Plays a crucial role in providing technical support and expertise to ensure smooth operations of IT systems within the manufacturing plant.

• Up to $6000 + Fixed Allowances $220
• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company located at Jurong Island

Career Prospects: As an Onsite IT Specialist, you'll have the opportunity to:

• Gain in-depth experience in managing and supporting IT systems within a manufacturing environment.
• Collaborate with a diverse team of IT professionals and stakeholders across different disciplines.
• Further develop your technical skills through exposure to advanced technologies such as Azure cloud, Power Automate, and Power Apps.
• Take on leadership roles in managing on-site projects and driving IT initiatives to enhance operational efficiency.
• Expand your professional network and grow your career within a global organization.

Key Responsibilities:

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

Requirements:

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 7 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills , including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
• Ability to work effectively in a multicultural environment with IT contacts across the region.
• Demonstrating strong problem-solving skills and decision-making abilities within a complex IT network.
• Flexibility to work outside standard hours, travel, and adapt to a multicultural environment.

This role demands a proactive individual with strong technical skills, excellent communication abilities, and the capacity to adapt to dynamic IT environments while ensuring high-quality user support and system performance. If you're ready to take the next step in your IT career and make a significant impact, apply now at weiyan@triton-ai.com Reg No. R1983718 Triton AI Pte Ltd License no. 21C0661