Manager, Customer Info Service, Retail Recon & Investigation Center
Job details
Manager, Customer Info Service, Retail Recon & Investigation Center Posting Date: 30 Mar 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
- Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing
- Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team.
- Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders
- All requests must also be processed in accordance with the Bank's Compliance guidelines
- Assist to conduct review and distribute Bank's Authorized Signatories to other financial institutions and related parties
- Prepare MIS Reporting and risk related management controls for the Department
- Review and implement process improvements and division automation initiatives
- Leverage on Data Analytics and drive transformation initiatives for the Department/Division
- Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations
- Degree holder in any discipline with minimum of 4 years of working experience in banking industry
- Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage
- Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results
- Possess strong interpersonal skills and display resourcefulness to resolve problems
- Able to participate as a team to achieve goals and outcomes
- Able to contribute independently and be an excellent team player
- Able to deliver and make conscious decisions under pressure
- High level of accuracy and attention to details
- Highly motivated self-starter with personal resilience to perform effectively
- Analytical mindset to process data and implement improvements for the team
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In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. 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Providing effective customer service is possible through understanding consumer motivation which this Professional Diploma in Customer Service course can provide you.<br> <br> This Professional Diploma in Customer Service is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.<br> <br> <strong>Course Highlights</strong> <ul> <li>The price is for the Professional Diploma in Customer Service whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>COURSE CURRICULUM</strong><br> <br> <strong>Customer Service</strong> <ul> <li>Getting Started</li> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> <li>Ten Things You Can Do to WOW Customers Every Time</li> <li>Wrapping Up</li> </ul> <br> <strong>Customer Relationship Management</strong> <ul> <li>Customer Relationship Management</li> <li>What CRM Is and Who It Serves</li> <li>Checklist for Success</li> <li>Requirement Driven Product Selection</li> <li>Considerations in Tool Selection</li> <li>Strategies for Customer Retention</li> <li>Building the Future</li> <li>Homegrown vs. Application Service Provider</li> <li>The Development Team</li> <li>Evaluating and Reviewing Your Program</li> </ul> <strong>Activities<br> <br> Recommended Reading</strong><br> <br> ----<br> <br> <br> Professional Diploma in Customer Service has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br> <br> This valuable Professional Diploma in Customer Service course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a professional Diploma in Customer Service is for you.<br> <br> We've taken this comprehensive Professional Diploma in Customer Service course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Professional Diploma in Customer Service course. It really is a sure pathway to success.<br> <br> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br> <br> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br> <br> So, why not improve your chances of gaining professional skills and better earning potential.<br> <br> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Care Manager,Customer Care Supervisor,Professional Diploma in Customer Service,Customer Service Specialist,Customer Service Officer,Call Center Manager', 'eligibility' => 'Professional Diploma in Customer Service is open to all from all academic backgrounds and there are no specific requirements to attend this Professional Diploma in Customer Service course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets, etc.', 'school' => 'Alpha Academy', 'keywords' => 'Customer Service,Customer,customer service,customer care,customer service jobs', 'location' => 'Online', 'duration' => 'Upto 14 Hours', 'timing' => '', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => '', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42917911', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Manager, Customer Info Service, Retail Recon & Investigation Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Manager, Customer Info Service, Retail Recon & Investigation Center </b> <br> <br> <br> Posting Date: 30 Mar 2024 <br> <br> <br> Location: <br> Singapore (City Area), SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate </li> <li> Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing </li> <li> Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team. </li> <li> Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders </li> <li> All requests must also be processed in accordance with the Bank's Compliance guidelines </li> <li> Assist to conduct review and distribute Bank's Authorized Signatories to other financial institutions and related parties </li> <li> Prepare MIS Reporting and risk related management controls for the Department </li> <li> Review and implement process improvements and division automation initiatives </li> <li> Leverage on Data Analytics and drive transformation initiatives for the Department/Division </li> <li> Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations </li></ul> <b> Job Requirements </b> <ul> <li> Degree holder in any discipline with minimum of 4 years of working experience in banking industry </li> <li> Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage </li> <li> Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results </li> <li> Possess strong interpersonal skills and display resourcefulness to resolve problems </li> <li> Able to participate as a team to achieve goals and outcomes </li> <li> Able to contribute independently and be an excellent team player </li> <li> Able to deliver and make conscious decisions under pressure </li> <li> High level of accuracy and attention to details </li> <li> Highly motivated self-starter with personal resilience to perform effectively </li> <li> Analytical mindset to process data and implement improvements for the team </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. 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Hiring company
United Overseas Bank
-
Managing & Improving Customer Service Process Certificate New Skills AcademyAED 88
AED 1,098Duration: Upto 8 Hours -
Professional Diploma in Customer Service Alpha AcademyAED 92
AED 955Duration: Upto 14 Hours
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https://sg.jooble.org/external/5040750694618715773?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_sg&extra_ars_request_id=326412475b0a3384a00447597761b7c9