Agent-Front Desk

Process all guest check-ins byconfirming reservations, assigning room, and issuing and activatingroom key. Process all payment types such as room charges, cash,checks, debit, or credit.Process allcheck-outs including resolving any late and disputedcharges.Answer, record, and process all guestcalls, messages, requests, questions, orconcerns.Coordinate with Housekeeping to trackreadiness of rooms for check-in. Communicate parking procedures toguests/visitors and dispatch bell staff or valet staff asneeded.Supply guests with directions andinformation regarding property and local areas ofinterest.Run daily reports (number ofarrivals, departures), identify any special requests, and checkreports for accuracy.Complete designatedcashier and closing reports in the computersystem.Cash guests' personal checksand traveler's checks. Count bank at the beginning and endof shift. Balance and drop receipts according to Accountingspecifications.