Support Consultant R 20 000.00 - R 30 000.00

These jobs were popular with other job seekersTogether with our client, a leading claims administrator in Johannesburg North, we are recruiting fora 1st Line Support Agent and Trainer who will be responsible for providing efficient and effectivetechnical support to customers as well as onboarding of new practices and going on-site to train theusers on their software. This role requires a strong understanding of application troubleshooting,excellent communication skills, and the ability to deliver comprehensive training programs.Desired Experience & QualificationThe Support role:• Respond to customer inquiries via phone, email, or chat in a timely and professionalmanner.• Diagnose and troubleshoot issues related to the software, hardware and networkconnectivity.• Provide step-by-step guidance to customers to resolve problems efficiently.• Escalate complex issues to appropriate teams for further investigation and resolution• Document all customer interactions and solutions accurately in the support ticketing system.• Contribute to the creation and maintenance of a knowledge base containing troubleshootingguides, FAQ's and best practices.• Identify trends in customer issues and recommend proactive solutions or processimprovementsThe Training role:• Develop and deliver training and materials to users of the application• Conduct one-one-one and group training sessions, on site or at the office• Monitor trainee progress and provide constructive feedback to help them improve theirperformance.• Continuously update training materials and documentation to reflect changes in products orprocedures.Qualifications and Experience:• Matric• CompTIA A+, CompTIA Network+ (or similar) Support/call centre certifications and/or degreein Information Systems• Min 1 year experience on an application support desk with a company that provides practicemanagement software to specialists (doctors)• Strong understanding of application troubleshooting, excellent communication skills, andthe ability to deliver comprehensive training programs• Excellent problem-solving skills and ability to think logically• Strong communication skills, both verbal and written• Experience in developing and delivery training programs is highly desirable• Familiarity with help desk software and ticketing systems• Ability to work independently and s part of a team in a fast-paced environment• Flexibility to adapt to changing priorities and business needsSkills and Competencies:• Computer literate in MS Office (Microsoft Excel, Word, and PowerPoint; and Outlook)• Articulate with strong communication skills (oral and written)• Ability to adapt and learn new skills.• Ability to multitask.• Cope well under pressure.Package & RemunerationR 20 000.00 - R 30 000.00 CTC per month (depending on experience)Interested?Only candidates who meet all the requirements stipulated in this advert will be considered. If youdon't receive feedback from us within 2 weeks of your application, please consider your applicationunsuccessful.To apply please send your CV and supporting documents to recruitment1@medicalresources.co.za with REF: Support Agent & Trainer HR Services, Recruitment & Selection These jobs were popular with other job seekers

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