SVP, Infrastructure Service Reliability Engineering Lead, Group Infrastructure and Cloud, Technology & Operations

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

• Lead and manage a group of system engineers and drive the adoption of enterprise technology solutions for monitoring, reporting and batch processing.
• Ensure the day-to-day operations of the monitoring , On-Demand and TWS infrastructure, identifying anyneed for preventive or remedial maintenance such as fine-tuning and capacity planning.
• Provide/maintain interfaces between monitoring, reporting, and batch service level management and assetmanagement tools.
• Provide 3rd level support to colleagues from system and application support areas in context ofincidents and problems identified or raised by the monitoring, reporting and batch facilities.
• Investigate, diagnose and resolve issues in the area of system and application monitoring, reporting and batch using troubleshooting tools and techniques and referring to external vendors.
• Analyse and perform migration of systems/applications central monitoring, reporting and batch environment in accordance with established procedures, in order to ensure proper service availability
• Maintain accurate and up-to-date technical documentation related to the monitoring, reporting and batch infrastructures including SOP, guides and other relevant technical and process documents
• Transfer knowledge to colleagues and ensure sufficient documentation is available for tasks tobe assigned to first and second level support
• Support Continuous Improvement process on the tools and processes implemented.

• At least 15 years of experience in Infrastructure monitoring, reporting, batch and service reliability in a large scale enterprise environment
• Experience working with Infrastructure tools such as TWS, Zabbix and Ondemand
• Experience in automation tools and process optimization
• A strong foundation in Infrastructure concepts covering servers, virtualization, networking, etc.