Senior Associate, Database Operation 24/7 Support, Group Infrastructure and Cloud, Technology & Operations

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

• Perform production support administration tasks including proactive monitoring, maintenance and on-call support to ensure availability and performance requirements are met.
• Alert monitoring for all database flavours and take appropriate action.
• Daily health monitoring of production database system and data integrity checks.
• Perform daily backup monitoring and take action to have recovery solution in place.
• Managing the database availability and performance, including incident and problem management.
• Carry out periodical production patch and upgrade management.
• Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels.
• MariaDB exposure to replication concepts to resync.
• MariaDB backup and restore & perform point-in-time recovery.
• MariaDB Ensure performance, security of databases.
• Oracle/DB2 Basic knowledge on backup and archive logging to ensure resiliency.
• Oracle/DB2/MSSQL familiarity to monitor and take action for LRQ and LOCKWAITS.
• PostgreSQL/EDB get familiarize with LRQ, LRT, LRIIT monitoring and take action accordingly.
• Redis basic monitoring of database, shards and sync status.
• Perform database patching/upgrade both manually & via Robosys.

• Minimum 6 years of experience and required familiarity with at least 2 databases among Mysql/MariaDB, PostgreSQL/EDB, Oracle, MSSQL and Redis.
• Participate in the 24/7 rotational shift including Night and weekends shifts.
• Team Player who is self-motivated and has the drive to improve performance and achieve results.
• Basic knowledge of Linux operating system (RedHat)/AIX/Windows and basic commands.
• Incident management to work with MIM(Major Incident Management) team to resolve/co-ordinate the high critical issues.
• Stay up-to-date with banking industry regulations, standards, and best practices related to database management, security, and compliance
• Committed and motivated individual and willing to work odd hours at times when required.
• Highly coachable and willingness to learn.
• Excellent communication and Client management.
• Team Player who is self-motivated and has the drive to improve performance and achieve results.