General Manager, Restaurant (Chinese Cuisine)
Job details
Job Number 24061017 Job Category Food and Beverage & Culinary Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. #J-18808-Ljbffr
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Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. </p> <p> OR </p> <p>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. </p> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Managing Day-to-Day Operations </b> </p> <p>• Supervises and manages employees. 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Strives to improve employee retention. </p> <p>• Ensures employees receive on-going training to understand guest expectations. </p> <p>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. </p> <p>• Strives to improve service performance. </p> <p>• Ensures recognition is taking place across areas of responsibility. </p> <p><b> Additional Responsibilities </b> </p> <p>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </p> <p>• Analyzes information and evaluating results to choose the best solution and solve problems. </p> <p>• Assists servers and hosts on the floor during meal periods and high demand times. </p> <p>• Recognizes good quality products and presentations. </p> <p>• Supervises daily shift operations in absence of Assistant Restaurant Manager. </p> <p>• Oversees the financial aspects of the department including purchasing and payment of invoices. </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. 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'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 5 Days', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Janets', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '8', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '10', 'nondiscounted_base_price' => '250', 'currency' => 'GBP', 'discount' => '96% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => 'Register on the Sales Leadership Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.<br /> <br /> The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.<br /> <br /> Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your course completion.<br /> <br /> The Sales Leadership Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.<br /> <br /> The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!<br /> <br /> <strong>Course Content</strong> <ul> <li>Introduction</li> <li>Introducing - Concentrating On 'A' For ATTRACT.</li> <li>Section 3 The 'S' Of - SERVING</li> <li>Section 4 The K Of</li> <li>Section 5 ...And Lastly…</li> </ul> <br /> <strong>Why Choose this Course</strong> <ul> <li>Earn a free e-certificate upon successful completion.</li> <li>Accessible, informative modules taught by expert instructors</li> <li>Study in your own time, at your own pace, through your computer tablet or mobile device</li> <li>Benefit from instant feedback through mock exams and multiple-choice assessments</li> <li>Get 24/7 help or advice from our email and live chat teams</li> <li>Full Tutor Support on Weekdays</li> </ul> <br /> <strong>Course Design</strong><br /> <br /> The course is delivered through our online learning platform, accessible through any internet-connected device. 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Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. </p> <p> OR </p> <p>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. </p> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Managing Day-to-Day Operations </b> </p> <p>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. </p> <p>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. </p> <p>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. </p> <p><b> Leading Food and Beverage Team </b> </p> <p>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. </p> <p>• Encourages and builds mutual trust, respect, and cooperation among team members. </p> <p>• Serves as a role model to demonstrate appropriate behaviors. </p> <p>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. </p> <p>• Develops specific goals and plans to prioritize, organize, and accomplish your work. </p> <p>• Ensures and maintains the productivity level of employees. </p> <p>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. </p> <p>• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. </p> <p>• Ensures compliance with all applicable laws and regulations. </p> <p>• Ensures compliance with food handling and sanitation standards. </p> <p>• Ensures staff understands local, state and Federal liquor laws. </p> <p>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. </p> <p>• Establishes guidelines so employees understand expectations and parameters. </p> <p>• Monitors alcohol beverage service in compliance with local laws. </p> <p><b> Ensuring Exceptional Customer Service </b> </p> <p>• Provides services that are above and beyond for customer satisfaction and retention. </p> <p>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. </p> <p>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. </p> <p>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. </p> <p>• Empowers employees to provide excellent customer service. </p> <p>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. </p> <p>• Handles guest problems and complaints. </p> <p>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. </p> <p>• Ensures corrective action is taken to continuously improve service results. </p> <p>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. </p> <p>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). </p> <p><b> Managing and Conducting Human Resource Activities </b> </p> <p>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. </p> <p>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. </p> <p>• Ensures employees are treated fairly and equitably. Strives to improve employee retention. </p> <p>• Ensures employees receive on-going training to understand guest expectations. </p> <p>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. </p> <p>• Strives to improve service performance. </p> <p>• Ensures recognition is taking place across areas of responsibility. </p> <p><b> Additional Responsibilities </b> </p> <p>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </p> <p>• Analyzes information and evaluating results to choose the best solution and solve problems. </p> <p>• Assists servers and hosts on the floor during meal periods and high demand times. </p> <p>• Recognizes good quality products and presentations. </p> <p>• Supervises daily shift operations in absence of Assistant Restaurant Manager. </p> <p>• Oversees the financial aspects of the department including purchasing and payment of invoices. </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. 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Hiring company
Marriott International, Inc.
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Learn Sales Leadership JanetsAED 37
AED 918Duration: Upto 5 Days -
Fundamentals of Corporate Governance European Institute of Management and Finance (EIMF)AED 1,605Duration: Upto 5 Hours
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