Senior Information Technology Support Analyst

Our client is a Montreal based manufacturer currently seeking a Senior Support Technician to join their growing organization. The IT support technician is a level 1,2 and 3 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager. Responsibilities: • Support users with technical issues as they arise, either in person or remotely; • Setting up computers and accounts for new employees and workstations; · Keep tickets up to date and accurate; · Perform required system updates on customer equipment including but not limited to Windows systems and Anti-Virus software; • Monitor and manage backup solutions; •Document IT procedures. •Pass Network cables •Put together step by step user guides when the need arise. •In depth troubleshoot of System/hardware/Network failures •Proactively analyze and problem solve IT issues Requirements: •AEC or diploma related to the IT field; •Level 1,2 and 3 knowledge and experience •Experience supporting clients in a company; •Experience in a help desk role (an asset); •Experience using a skyjack an asset •Excellent communications skills Fluent (written and spoken) in English (French an asset); •Expert in Microsoft 365, Active Directory and File Storage systems; •Excellent organizational skills. Manufacturing