Compliance Analyst

Job Description: Compliance Analyst: English and French languages.Company Overview: At Zenex Partners, we are a global human resource consulting firm dedicated to helping companies hire the right people, manage their HR functions effectively, and expand their operations worldwide. Serving as a trusted recruiting partner, we offer comprehensive HR solutions to navigate through various responsibilities, risks, and compliance issues. With a diverse workforce and extensive experience, we empower organizations to enter new markets swiftly without the need for establishing legal entities.Job Title: Compliance AnalystNumber of Positions: 1Start Date: 05/27/2024End Date: 11/27/2024Job Summary: The Compliance Analyst will join our Global Complaints team, responsible for managing consumer complaints, regulatory issues, and litigation support. This role involves investigating and responding to complaints, prioritizing and resolving Tier 2 issues, and effectively communicating with internal and external stakeholders. The ideal candidate will demonstrate strong analytical skills, attention to detail, and the ability to proactively identify process improvements.Duties:Investigate and respond to customer complaints submitted through various channels, ensuring accuracy and adherence to service levels.Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations in a timely manner.Communicate effectively with stakeholders, demonstrating empathy and professionalism.Set a high standard for support analysts and act as a role model within the organization.Take ownership of processes, analyze existing workflows, and propose improvements to enhance efficiency.Lead efforts to streamline operations and boost productivity, contributing to sustainable growth.Represent the voice of the customer, driving impactful changes across workflows, policies, and tools.Investigate and respond to regulatory complaints submitted by customers, meeting specified SLAs and quality standards.Skills Required:Minimum of 2 years of relevant experience in financial services, technology, or customer support.Experience in account management, trust and safety, and handling concerns related to scams and social engineering attacks.Compliance or regulatory background, with knowledge of fraud or disputes.Strong analytical skills in reviewing customer accounts and experience in fraud/account investigation.Account management experience, with the ability to troubleshoot across various platforms (iOS, Android, Web, PC/Laptop).Crypto experience, preferably gained in a Crypto company or through personal trading.Proficiency in different channels of support, including voice, email, social, and chat.Excellent communication skills to operate globally across multiple departments and stakeholders.Flexibility and adaptability to meet the evolving needs of a high-growth organization.Proficiency in English and French languages.Ability to plan and prioritize work effectively to meet commitments within defined shifts. Financial Services,Information Services