Directeur Général / General Manager

Position: General Manager Company Overview The company is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Responsibilities:Embodies a positive and open leadership style and maintains a collaborative culture, where associates are valued and recognized for their individual and collective contributions.Collaborates closely with the various departments and be an integral part of the Canadian operations management team, ensuring the implementation and maintenance of best practices locally.Work with Customer Service, Finance, Procurement, HR, OHS, Quality and Production teams to ensure overall operational efficiency.Maintain strategic relationships with product and service providers, making sure that established service targets are met and business service contracts are up to date.Collaborates with the finance team to ensure that budget targets are met and that operation costs (bottom line) are aligned with sales fluctuations (topline).Documents opportunities for improvement through a solid business case that demonstrates significant operational gains and economies of scale.Collaborates with internal teams to contribute to the development of controls and measures and executes them in accordance with the Company's policies, procedures, and standards to ensure sustainability, as well as meets audit requirements and client contractual obligations.Communicates changes to team members and appropriate stakeholders as needed. Acts as a subject matter expert in audits by answering process questions.Leads and manages employees by inspiring and motivating them, focusing on day-to-day management, including performance management, problem solving, and development of employeesWorks with managers to execute a coaching and training plan for direct reports, driving employee engagement and ensuring optimal performance and quality assurance with employees.Coordinate various continuous improvement initiatives aimed at eliminating operational inefficiencies (downtime) and works closely with internal teams to review work methods and adjust processes to adequately train operators and ensure the highest quality standards are maintained.Masters the collective agreement for operational employees to apply their rights effectively and maintains a healthy relationship with the union.Provides a weekly update report to the general management of the Company on the progress of various initiatives. Skills & Qualifications:Bachelor's degree in business administration or equivalent experienceAdvanced computer skills including MS OfficeStrong people management/leadership skills with proven experience motivating and mobilizing staffKnowledge of organizational structure and strategy, service level agreements, goals, values and visions, with demonstrated management experience working in a unionized environmentFamiliarity with ISO 9001:2015Knowledge of financial industry, insurance, products and services, graphic arts/printing is a strong asset I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time. This site asks for consent to use your data perm_identity perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development devices devices Store and/or access information on a device Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent. Data preferences You can choose how your personal data is used. Vendors want your permission to do the following: Store and/or access information on a device Advertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you). Create profiles for personalised advertising Information about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities. Use profiles to select personalised advertising Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects. Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests. Use profiles to select personalised content Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests. Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns. Measure content performance Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e.g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you. Understand audiences through statistics or combinations of data from different sources Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents). Develop and improve services Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers. Use limited data to select content Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you). Ensure security, prevent and detect fraud, and fix errors Your data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them. Deliver and present advertising and content Certain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device. Match and combine data from other data sources Information about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service . click apply for full job details Advert / Media / Entertainment