Assistant Manager, Fraud Operations - Hang Seng Bank (HK)

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. The WPB Chief of Staff function adds further strength to the management team as it plays a vital part in driving the formulation of business strategies and managing business performance. The team supports the business to grow revenues and profitability, while meeting de-risking objectives and maintaining an effective risk management framework. Key responsibilities cover the below areas:

• • Support formulation, agreement, and implementation of strategic plans for the business
• • Cost structure transformation and management to future proof the bank
• • Risk governance to support the management team in risk oversight and decision making
• • Provide oversight of fraud management and operations activities

Should you join WPB Chief of Staff, you will have great exposure to the management of key business risk and opportunities. Equipped with experience and knowledge needed, you will have the opportunity to manage and coordinate cross-business activities in WPB, including interacting with and influencing management team across countries, regulators, and other stakeholders. All with an aim to ensure all processes, functions and services within the business are aligned to group policy and local regulations. Last but not least, you will be joining a large team working together to inspire and engage people, develop and communicate purpose led vision, and create an inclusive, high performing, customer-centric culture. We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations. Principal responsibilities • Understand and adhere to established policies and procedures in own team

• Develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities
• Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
• Review and perform check off-shore team's investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank's interest and escalation of serious or syndicate fraud activities for further actions
• Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
• Provide guidance/direction to mentor members of the team or develop their skills
• Handle ad hoc projects as assigned

Requirements

• University Graduate in Business Administration, Banking, Finance, Account or related discipline
• Minimum 2 years of solid experience in fraud operations / fraud risks / investigations
• Ability to communicate effectively, embrace change and overcome challenges
• Ability to prioritize conflicting demands and problems in a dynamic environment
• High level of influencing skills with the ability to communicate to multiple stakeholders
• High proficiency in English, Chinese and Putonghua
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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