L&D Manager

About the Role We have an excellent opportunity for a Learning & Development Manager responsible for the operational and administrative support of the L&D specialism. As an L&D Manager you will be responsible for ensuring high-quality procedures, processes and practices are in place to enable employees to develop the skills and knowledge to fulfil the objectives of the organisation. This is a high-impact role offering an opportunity to partner with the business, subject matter experts and the HR Team to develop capability, improve onboarding, identify and plan for skills gaps and enable talent development. This is a 15-month FTC maternity cover role. Your Responsibilities

• First point of contact for L&D activities for Tindall Riley
• Develop and maintain collaborative and productive relationships and establish professional credibility
• Regularly review, update and develop the L&D Policy in line with the changing needs of the business
• Consider and research new L&D initiatives and their suitability for the business
• Create and develop the Management Development Programme and supporting tools
• Promote diversity at all levels of the organisation through policy development and create awareness opportunities
• Engage with Line Managers and HR Business Partners to understand business needs, issues and challenges regarding L&D activities and make appropriate suggestions
• Create and manage the annual budget based on annual training needs and process all invoices
• Liaise with external training providers or internal trainers to book and coordinate learning activities for the employees
• Deliver basic internal training for managers/employees where appropriate
• Assist with researching, designing and implementing new training programmes
• Source apprenticeship frameworks that support development of workforce and meet skills gaps. Work with the organisation and HR colleagues to utilise apprenticeship levy spend
• Work in partnership with other departments i.e. IT, Facilities, Risk and Compliance to coordinate all mandatory training needs centrally
• Work with Compliance to maintain the required standard for SMCR; Manage and maintain the e-learning platform (Skillcast) including rolling out required training
• Organise and manage the company’s ED&I, wellbeing and learning continuous learning events
• Develop and support the wellbeing strategy in partnership with the social committee and Marketing team
• Maintain training records and CPD logs including employees Professional Qualifications
• Prepare study sponsorship clawback agreements
• Book meeting rooms, refreshments, IT equipment and record attendance
• Analyse data and trends, provide insights and relevant data sets for reporting, including preparing the quarterly Board papers in regards to L&D
• Capture Feedback on training activities, so we can improve our offering
• Conduct training needs analysis for all key roles

Project Management

• Manage and deliver on L&D projects
• Project focus during assignment to include: Apprenticeship Levy and study, Succession planning, Managers toolkit and training, Training Needs Analysis, L&D HRIS performance review module and Career Pathways
• Assist in other projects as required

Appraisal Process

• Review and manage the implementation of new performance review system and process
• Assist in the communication of the annual performance appraisal cycle
• Book and design internal or external training to support the programme
• Collate performance appraisals during the annual cycle and provide trends analysis
• Review performance appraisals and escalate any concerns to the relevant team member
• File data/actions from performance appraisals and follow up as necessary
• Make recommendations to improve the process
• Work with the Director of People and HRBP’s to maintain and update the organisation’s succession plan including any assessment of talent activities
• Develop different approaches to defining, developing and retaining talent
• Investigate tools to differentiate and review talent e.g. psychometrics
• Look into regional and global approaches to talent in our organisation
• Gather people data to inform workplace planning approaches
• Agree and outline metrics for learning interventions to measure ROI for learning activities
• Develop career pathways

Team Performance

• Answer any general HR enquiries and/or escalate enquiries that enter the HR arena on an ad-hoc basis
• Communicate HR policies and procedures to employees when required
• Update the Employee Handbook when required

About You Knowledge/Experience

• Experienced L&D professional, who has ideally worked in financial services, insurance, or professional services environment
• Experienced Facilitator/Trainer
• Good understanding of Learning Design Principles
• Generalist HR experience
• Experience of managing and delivering on projects
• Experienced at handling effective career development conversations
• Coaching/Mentoring experience
• Experience of working with Global population is desirable
• Proficient using Microsoft Office such as Excel, Word, Outlook, PowerPoint, and Visio

Qualifications/Education

• Degree or Equivalent experience
• Holds or working towards a CIPD qualification (or equivalent)

Competencies

• Communication – ability to quickly assimilate information, establish key issues and express them effectively and succinctly in writing and verbally
• Attention to detail - committed to exactness and precision in task completion; identifies, pays attention to, and works to understand details; thorough and consistent in following up at the detail level
• Accurate / detail orientated – ability to accurately sum up the information, work to key dates/milestones
• Organised, methodical – ability to organise and produce work of a high standard under time pressure
• Teamwork –work as part of a team and assist colleagues as necessary
• Initiative — can step up and take action without being asked and is always looking for opportunities to make a difference
• Responsive – able to pick up requests in a timely manner and keep the team updated
• Problem-solving – able to identify issues, obstacles, and opportunities and then develop and implement effective solutions
• Stakeholder management - creates positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives

About Us Tindall Riley manages three insurance businesses. The Britannia Group ( Britannia P&I ), a mutual club that provides protection and indemnity (‘P&I’) insurance and freight, demurrage and defence (‘FD&D’) cover to shipowners and charterers around the world. The Griffin Insurance Association Limited (Griffin), an insurance mutual that provides professional indemnity insurance to broking firms and MGAs around the world. The Wren Insurance Association Limited (Wren), an insurance mutual that provides professional indemnity insurance to architectural practices operating in the UK and overseas. Today, we employ over 300 people globally across 9 offices and have a shared commitment to providing exceptional insurance services for our Members worldwide. We can offer you a competitive salary and a varied benefits package. We have a hybrid working policy, three days from the office and two days remotely. We are proud of our friendly workplace culture, where we offer ample opportunities to socialise and prioritise wellbeing. We are committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Tindall Riley. To find out more visit our websites: tindallriley.co.uk , britanniapandi.com , griffin-insurance.co.uk , wrenmutual.co.uk