E-commerce Operations Specialist

Job Title: E-commerce Operations Specialist Company: Le Petit Society Location: 128 Joo Seng Road #06-02 Singapore 368356 Le Petit Society is a renowned baby and kids clothing brand dedicated to delivering high-quality, sustainable products designed with children and families in mind. We are currently seeking a detail-oriented and organized E-commerce Operations Specialists to join our team and ensure the seamless execution of our brand promises and timely delivery of orders to our customers. Responsibilities:

• Oversee the end-to-end e-commerce operations process, from order fulfillment to delivery, ensuring accuracy and efficiency at every stage.
• Collaborate with cross-functional teams, including logistics, customer service, and warehouse management, to coordinate order processing and shipping schedules.
• Monitor inventory levels and work closely with the procurement team to maintain optimal stock levels and prevent stockouts.
• Implement and maintain quality control procedures to ensure that all products meet our brand standards and customer expectations.
• Manage third-party logistics partners and shipping carriers to optimize shipping costs and delivery times.
• Handle customer inquiries and issues related to order fulfillment, shipping, and delivery, providing timely and effective resolution to ensure a positive customer experience.
• Continuously evaluate and improve e-commerce operations processes to streamline workflows, reduce costs, and enhance overall efficiency.
• Generate regular reports and analysis on e-commerce operations performance metrics, including order fulfillment rate, shipping accuracy, and delivery times.

Requirements:

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• 2+ years of experience in e-commerce operations, preferably in the retail or fashion industry.
• Strong understanding of order fulfillment processes, logistics, and inventory management.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Detail-oriented mindset with a focus on accuracy and quality control.
• Effective communication skills, both verbal and written.
• Proficiency in e-commerce platforms and order management systems.
• Familiarity with shipping carriers and logistics software is a plus.
• Ability to work independently as well as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a passionate and collaborative team in a dynamic startup environment.
• Flexible working hours and remote work options.
• Employee discounts on Le Petit Society products.
• Professional development opportunities and career growth potential.

Work Schedule:

• Monday-Fridays 9am-6pm.
• Saturdays 9am-1pm

If you are a motivated and detail-oriented professional with a passion for e-commerce operations and ensuring customer satisfaction, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and why you would be a great fit for the role to careers@lepetitsociety.com Le Petit Society is an equal opportunity employer and welcomes applicants from all backgrounds to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.