E-commerce Operations Specialist
Job details
Job Title: E-commerce Operations Specialist Company: Le Petit Society Location: 128 Joo Seng Road #06-02 Singapore 368356 Le Petit Society is a renowned baby and kids clothing brand dedicated to delivering high-quality, sustainable products designed with children and families in mind. We are currently seeking a detail-oriented and organized E-commerce Operations Specialists to join our team and ensure the seamless execution of our brand promises and timely delivery of orders to our customers. Responsibilities:
- Oversee the end-to-end e-commerce operations process, from order fulfillment to delivery, ensuring accuracy and efficiency at every stage.
- Collaborate with cross-functional teams, including logistics, customer service, and warehouse management, to coordinate order processing and shipping schedules.
- Monitor inventory levels and work closely with the procurement team to maintain optimal stock levels and prevent stockouts.
- Implement and maintain quality control procedures to ensure that all products meet our brand standards and customer expectations.
- Manage third-party logistics partners and shipping carriers to optimize shipping costs and delivery times.
- Handle customer inquiries and issues related to order fulfillment, shipping, and delivery, providing timely and effective resolution to ensure a positive customer experience.
- Continuously evaluate and improve e-commerce operations processes to streamline workflows, reduce costs, and enhance overall efficiency.
- Generate regular reports and analysis on e-commerce operations performance metrics, including order fulfillment rate, shipping accuracy, and delivery times.
- Bachelor's degree in Business Administration, Supply Chain Management, or related field.
- 2+ years of experience in e-commerce operations, preferably in the retail or fashion industry.
- Strong understanding of order fulfillment processes, logistics, and inventory management.
- Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Detail-oriented mindset with a focus on accuracy and quality control.
- Effective communication skills, both verbal and written.
- Proficiency in e-commerce platforms and order management systems.
- Familiarity with shipping carriers and logistics software is a plus.
- Ability to work independently as well as part of a team.
- Competitive salary and benefits package.
- Opportunity to work with a passionate and collaborative team in a dynamic startup environment.
- Flexible working hours and remote work options.
- Employee discounts on Le Petit Society products.
- Professional development opportunities and career growth potential.
- Monday-Fridays 9am-6pm.
- Saturdays 9am-1pm
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