Enterprise Application Lead - CRM & Customer Portal Specialist

Enterprise Application Lead - CRM & Customer Portal Specialist** This is an Application Support role **One year contract to start with potential to go longer term/convert!Location: HYBRID - 50% ONSITE in Surrey BC Timeline: Hiring team is looking to review resumes Tuesday 1/23 for an early February start date!Anticipated Compensation Rate: $75 - $85 / hour (Depending on Experience)Skills:Work as a team member of the Information Systems Application and Delivery Services department to provide internal consulting for the support of operations business unit processes and related information technologies. This includes the SAP Customer Relationship & Billing (CR&B) and Industry Solutions for Utilities Customer Care & Service (ISU/CCS) modules and supporting technologies.Project management: you can lead projects spanning across multiple departments and applications while directing internal and external resources while having no formal authority.SDLC: you can deliver complex software changes with high quality from beginning to end following proven methods for planning, requirements gathering, build, testing, deployment, and management, including coordinating complex deployments with multiple systems and successful change management practices.Enhancements: You can deliver enhancements based on business needs, and proactively champion continuous process improvement.Business analysis: You are the functional system expert with in-depth understanding of the business processes to support and guide business decisions. Building a relationship as a trusted advisor.Functional specialist to support our SAP CRM instance ICWeb, our Customer portal, our rebates online customer portal, and how they interface with each other and SAP.Document technical and business processes and procedures.Incident Management: Manage critical incidents, ensuring rapid response, diagnosis, and resolution. Prioritize incidents based on severity and impact on banking operations, customer experience, and regulatory compliance.Field incoming problem tickets from end users to resolve application software issues; may require coordination with the vendor and improving application configurations.Communicate application problems and issues to key stakeholders, including management, users, and software vendors.Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.Provide support for the testing of new, and enhancements to existing software applications.Experience:5+ years of related work experience in areas of application development, configuration, deployments, or support of enterprise applications.Experience dealing with software vendors for troubleshooting and support.Ideal Candidates would:Be okay with 50% of their time in-office at our surrey office.Consistently demonstrate a high level of initiative, along with an ability to be proactive as opposed to reactive.Look for opportunities for continuous improvement and make recommendations for opportunities to advance procedures, processes, and tasks.Be a self-starter with the creativity to solve problems both independently and collaboratively.Have exceptional written and verbal communication skills.Have excellent problem-solving skills.Proficiency with MS suite.None of these are positions where they would manage a team, but strong self-leadership is expected. Utilities