IT-Servicemanager/in (m/w/d)

IT Service Manager (m/f/d)

Office: State authority Bavarian Center for Family and Social Affairs Munich or Bayreuth location or at another ZBFS office location Position: IT Service Manager (m/f/d) Job share: 100 percent. Organizational unit: Department VIII - Joint IT Service Provider The Bavarian Center for Family and Social Affairs (ZBFS) is a central state authority with around 1,900 employees working in various fields of social law. Department VIII - Joint IT Service Provider - of the ZBFS is the "IT service provider" for the ZBFS as well as for the Bavarian State Ministry of Family Affairs, Labor and Social Affairs and the affiliated jurisdictions.

Main tasks

• Technical support of our specialist departments in the function of IT service manager (m/f/d)
• Digitization
• Incident management at second level
• Implementation of recurring actions
• Planning and coordination of complex IT projects
• Requirements elicitation with the specialist department
• Supporting the development, testing and commissioning of software products
• Collaboration in project groups and (cross-national) working groups, if applicable

You will play a key role in shaping the ZBFS on its way to becoming a digital self-service provider.

Your professional profile

You have:

• Bachelor's degree or a HAW / FH diploma in an IT-oriented course of study (e.g. computer science, administrative informatics, applied computer science, technical computer science, business informatics) or corresponding training as an IT specialist (m/f/d) with relevant professional experience
• Experience in project and/or requirements management
• A good understanding of the creation of functional and requirement specifications
• Practical experience in the creation or commissioning of web and client-based applications

Your personal profile

• Positive basic attitude towards the state
• Fairness / tolerance, willingness to help
• Honesty, conscientiousness / sense of duty, reliability
• Good written and spoken German skills
• Strong communication and negotiation skills with service providers and customers
• Flexibility, commitment and willingness to take responsibility
• Enjoy independent, innovative and structured teamwork as well as professional and personal development

We offer

• A challenging and varied job
• A collegial environment with good training opportunities
• A crisis-proof job with the usual public service benefits
• 30 days of vacation per year (24.12. and 31.12. additionally off work)
• Flexible working hours for an optimal work-life balance
• Home office option after induction
• Company health management (some massage chairs, sports facilities and much more)
• JobBike Bayern (leased bike including maintenance and insurance cover)
• Underground parking garage / parking spaces and free charging facilities for e-cars
• In the case of tariff employees:
• Payment according to the collective agreement of the public service of the federal states (TV-L)
• Depending on qualifications and personal requirements, employment in pay group up to 11, plus the IT specialist allowance if applicable
• Additional company pension from the Versorgungsanstalt des Bundes und der Länder (VBL)
• Civil servant status is possible (if desired and the requirements are met)
• Possibility of granting an IT specialist recruitment supplement for civil servants (m/f/d)

Contact person

For technical questions: Tel. 089 124793-3049 For personnel law questions: Tel. 0921 605-3049

Supplementary information

We also welcome applications from young professionals (m/f/d). Equal opportunities are the basis of our HR work. We therefore welcome applications from all interested parties, regardless of cultural and social background, age, religion, ideology, disability or sexual identity. Reference is made to the possibility of involving the Equal Opportunities Officer. The ZBFS has been awarded the Audit berufundfamilie® certificate for its family-friendly working environment.

Application documents requested

Please apply via our online portal. If you are a public sector employee (TV-L or comparable collective agreement), please enclose suitable proof of the classification in your last employment relationship. If you are already a civil servant, you can apply up to grade A 12. Application deadline: 05.05.2024 Data protection information on the processing of personal data as part of your application can be found on our website