Head of Credit & Collections

About Our Client Our client is one of the most successful automotive companies in the world. They are one of the largest and most successful suppliers of premium products. With international and diverse experience, co-located on multiple continents. We are committed to an Agile mindset, working with the (SAFe) methodologies in a hybrid working arrangement. Working for one of the Must-Wins, you will be responsible for subprojects and a wide range of exciting tasks with a considerable impact on the entire organization. Job Description

• To lead and manage teams such as (Collections, Customer Service, Credit, Contract Activation, Contract Management, & Remarketing) and managing the department strategy in line with company strategy.
• Drive operational transformation from federated market setup to consolidated services for operations.
• To ensure optimized processes and systems are available to support efficient and effective daily operations.
• To ensure excellent CSI/DSI results by providing seamless and high quality services to internal/external customers.
• Lead, motivate and develop employees in order to contribute to GPTW above 80.
• The incumbent is not only required to manage a team but also to be actively involved in a constant improvement process as well as in the digitalization of processes as a process owner for all operational processes.
• Additionally companywide business process, policy and business continuity management is part of this role.
• Drive and deliver continuous process and efficiency improvements whilst ensuring benchmark service levels are provided to our customers and dealers for markets in the hub.
• Manage business analytics for Team Operations and apprise management on a regular basis. Provide assistance for critical decision making on customer & operational issues.

• Drive digitisation and innovation within the Operations function in conjunction with HQ standards.
• Manage business relationships with key stakeholders in the markets
• Assist in escalation and/or decision related to fraud prevention and other checks, including interfacing with local market decision makers.

• Ensure development of team through regular assessments and training.
• Responsible for Business Continuity Management for credit and operations processes.
• Ensure support for external audits and develop internal audit mechanism to manage business risk.
• Ensure support & coordination for Operational Transformation

1. Education

• Masters / B.A. in Business Management, Business Administration or Banking/Finance or similar
• At least 8 years' experience in finance industry with strong management experience
• Multiple years of experience in operational and transformational roles in the financial and mobility services, banking and automotive industry
• Credit Risk Management experience covering credit decision (corporate, retail wholesale), collections and portfolio analysis necessary
• Sales & Marketing experience is of added advantage
• Broad international and intercultural experience
• Proven professional working experience in business and people management
• Knowledge of local regulations within Asia Pacific markets

• Expert knowledge of financial products, services, operational processes, and Credit Risk Management
• Capability to handle uncertainty and balance risk and opportunities
• Openness to other cultures and a highly diverse team which is newly established from different countries.
• Speak, read & write Mandarin/Cantonese & English (A MUST HAVE)
• Understanding of Continuous Improvement concepts (Six Sigma, Lean, etc.) (added advantage)

1. Work / Industry experience

• Financial Services/ Banks/ Credit Business
• Strong demonstrated Operations and leadership experience
• Good communication skill, experience in managing APAC stakeholders

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.