Global Shared Services Administration Director

The Director provides effective management, direction and leadership to ADP Philippine's service operationsteam. Assumes accountability and responsibility to meet or exceed the performance goal especially in the areas ofquality, associate retention, productivity and business unit key process indicators. Performs in the capacity of delegateleader during the timeframe and shifts that the Executive Team/Department Heads are not in the office and henceforth isthe delegate escalation person for matters involving executive interaction, business continuity issues, workplaceemergencies, senior leadership coaching and guidance, and overall interruption of business operations. The ServiceDirector will be the individual who decides which issues or events warrant escalating to other Executives and DepartmentHeads during their hours of coverage. The Service Director drives the reporting of operational performance, productivity, quality and overall effectiveness via thedashboard process. Currently responsible for several diverse business processes supporting clients and associatesacross global ADP. • Coordinating with the Executive Leadership team and remote business unit partners to clearly define goals, build and maintain balanced scorecards for ADP Philippines. • Lead and execute common, consistent and accurate performance and metrics reporting for Operations tocontribute to the site-wide balanced scorecard and dashboard (weekly/monthly/annually). • Lead ADP Philippines Operations teams with Managers and team leads to effectively drive performance and hitdefined targets. • Lead the leadership development strategy for the Operations Managers and Team Leaders to build leadershipcompetency, business maturity and professionalism, and strategic thought and decision-making via a platformwhich supports coaching/mentoring, professional competency development, operational domain expertise, andvarious other developmental activities and initiatives that will strengthen the core leadership of the Operationsdepartments. • Lead the Operations performance management cycle consisting of monthly / annual performance & competencyreview process, merit increase process, personnel development plans, training plans and performance bonusassessment. • Drive Operations associate's engagement using effective communications, high-energy recognition programs,open door policy, engagement activities (with the support of the site Engagement Lead) and timely feedback /execution. • Define and lead operations hiring/staffing requirements and partner closely with Talent Acquisition, HumanResources, Finance, and Management ensuring effective selection, hiring and controlled compensationmanagement. • Gain commitment, alignment and engagements in ADP's Mission, Vision and Values. Ensure adherence to thevalue set, and if needs be, implement necessary disciplinary or personnel improvement plans with rigor ensuringbalanced objective outputs. Champion and drive ADP Values leadership and culture; ensure that Stellar Serviceis adopted and implemented in all parts of the Operations organization. • Partners with international business units to build relationships, develop site goals, drive consistent performance,ensure open and continuous communications and highlight areas of ADP Service Improvement. • Lead as a more senior level client/partner liaison to international business stakeholder partners for functionaloperations and business process success, service level agreements, communication and shoring engagementmodels, etc. • Launch and foster ADP Service innovation strategies inclusive of standardization and continuous improvement. • Maintain maximum service levels during inclement climate/environmental conditions by building strategic crisismanagement plans. • Drive a strong Net Promoter Score (NPS) for ADP Philippines as a strategic offshoring partner of choice for ADP. • Increase cross business unit collaboration and drive the sharing of Operational Best Practices across all BusinessUnits and functions in the Philippines. ____________________________________________________________ Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. 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