Order Management Representative

Accounting, Finance, Legal & WorkplaceHybrid Remote , Cork,Ireland Here at Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment a product for everyone was born, with a mission to rid the world of malware. Since then, we’ve forged ahead into the world of cyberprotection, privacy, and beyond. We’re trusted by businesses large and small, and institutions like schools, hospitals, and governments. We’re powered by AI, and behavioral-based technology, and driven by hundreds of researchers, hunters, and innovators all committed to delivering the best cyberprotection available anywhere. Now, we’re looking for great people, like YOU, to join our team! Malwarebytes is looking for We are looking for an experienced Order Management Representative. You will act as the lynchpin in our order to cash processes, working closely with sales and other team members to ensure our customers are fully supported in ordering Malwarebytes products. A natural self-starter with a natural ability to win the confidence of Malwarebytes customers both internal and external. What You'll Do

• Provide a high standard of customer service to all internal & external Customers.
• Ensure all orders are processed within the SLA agreement.
• Ensure all orders are processed following company guidelines and procedures
• Respond and close OM-Zendesk tickets within SLA agreement.
• Communicate effectively in a clear and concise manner.
• Propose and implement standardization for Customer Service Processes
• Support Business Improvement Projects & testing
• Liaise with the Sales Team daily
• Successfully achieving objectives and targets as set by Manager

• A minimum of 2-3 years customer service/order processing experience is required.
• Customer Focus
• Effective communication
• Excellent attention to detail
• Change, Adaptability and Flexibility
• Team and Collaborative Working
• Excellent verbal and written English
• Proficiency with Microsoft Office Suite – experience with Salesforce and NetSuite is an advantage
• Quick learner
• Excellent interpersonal skills
• Ability to maintain a positive attitude in a fast-paced work environment

• An opportunity to do something great for yourself and the world
• A great work environment that supports growth, development, and most importantly having fun!
• Employee Referral Bonus Program
• Wellness programs
• Stocked kitchens with drinks, snacks and fruit