Senior Manager Data Strategy - German speaking.
Job details
You will help drive the Data & AI Practice and play a critical role in advising clients on the application of data as a key asset to their business success. In addition, you will assist in project delivery of digital transformation projects to help global organizations improve customer understanding to drive client growth. As an expert in Data & Analytics as a key driver of digital transformation, you will collaborate with colleagues across different departments, industries and geographies. In doing so, you will ensure that solutions we bring to market are increasingly data-driven, while also helping to identify new business opportunities and customer growth. Your Impact
- Advising clients on the strategic use of data across organizations and supporting the development of customer-centric data & analytics solutions as part of large digital transformation programs
- Helping clients unlock the value of data through the development of data assets, the assurance of data quality and implementation of comprehensive data governance
- Assessing our client current status in this space and guiding them on their journey to higher data maturity through a clear, executable roadmap
- Advising clients on the effective use of customer data platforms and personal data, use of unique IDs, consent management, privacy, marketing and activation
- Supporting & leading teams of data strategists, data analysts and data scientists and be responsible for successful delivery of impactful data strategies & analytics projects
- Several years of professional experience in strategic consulting with a focus on data strategy or data management & Analytics
- Solid business development & sales experience, writing proposals, developing scope, roadmap and drafting solutions based on client requirements
- Knowledge of practical application of data strategy frameworks, analytics and data governance processes (data quality, data catalog, privacy, etc.)
- Experience working in cross-functional teams and interacting with various stakeholders (business, IT, operations, design, etc)
- Agile project management and/or product owner experience, having managed a team and the successful delivery of data strategy and Analytics projects
- Excellent interpersonal, organizational, communication and presentation skills - fluent in German and English
- Experience working in and leading international, intercultural, and interdisciplinary project teams
- Knowledge of customer & online/offline behavior analytics through digital touchpoint data such as cookies, identities, deviceIDs, jQuery, etc.
- Experience in data-driven marketing, campaign development, measurement, and optimization, Martech, CDP etc.
- Hands-on experience in data visualization (Tableau, Power BI)
- Experience with Customer Data Platforms, respective tools (ETL, Processing, marketing automation etc.) or data management platforms (cloud)
- We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next
- We provide many learning opportunities to deepen your skillset and to support your professional growth
- We offer numerous discounts on travel, cultural and leisure activities
- We put the well-being of our people first and organize various health initiatives
- We offer you a vibrant workplace culture with many different community events throughout the year
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It offers complete training and guidance on how to manage different types of customers, deal with challenging situations, use market trends to your advantage, and much more.</strong><br /> <br /> You will also learn how to provide excellent customer service in-person, over the phone, and online, using advanced techniques and strategies. This practical Retail Customer Service course will also help you to build your confidence and body language skills for managing any customer service responsibility, whether that be advising customers about their purchases or turning upset or angry customers.<br /> <br /> By the end of the Retail Customer Service course, you will have an excellent understanding of basic customers' needs and customer behavior, including how to use it to your advantage to secure a sale. You’ll also have a whole set of core skills needed to fast track your career, from influencing. <ul> <li>Accredited, quality CPD training</li> <li>Instant e-certificate and hard copy dispatch by next working day</li> <li>Fully online, interactive course with audio voiceover</li> <li>Course material developed by qualified professionals</li> <li>Self-paced learning is accessible via laptop, tablet, and smartphone</li> <li>24/7 Learning assistance and tutor support</li> <li>Discounts on bulk purchases</li> </ul> <strong>Who should take the course?</strong><br /> <br /> This Retail Customer Service training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes practical training for: <ul> <li>Retail Assistants</li> <li>Sales Advisors</li> <li>Sales Associates</li> <li>Store Managers</li> </ul> <strong>Learning Outcomes</strong><br /> <br /> By the end of the Retail Customer Service course, learners will be able to: <ul> <li>Fully understand the sales process and deal effectively with customers at checkout</li> <li>Demonstrate in-depth knowledge of consumer behavior and customer needs</li> <li>Understand the Point-of-Sale (PoS) concept and the different types of POS</li> <li>Use body language to their advantage and to deal with difficult customers</li> <li>Take advantage of trends to target customers effectively and in the best possible way</li> <li>Demonstrate excellent active listening, body language, and communication skills</li> <li>Identify and address customers’ needs, and go the extra mile to satisfy them</li> <li>Turn difficult customers around and handle complaints and bad manners effectively</li> <li>Deal with at-your-desk requests and use proper telephone etiquette</li> <li>Provide electronic customer service and understand internet etiquette rules</li> </ul> <strong>Accreditation</strong><br /> <br /> All of our courses are fully accredited. 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Hiring company
Publicis sapient
-
Diploma in Project Management Course LineAED 88
AED 808Duration: Upto 5 Hours -
Retail Customer Service Training ExpressAED 46
AED 1,028Duration: Upto 3 Hours
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