Employee Experience Officer

1. JOB SUMMARY

The Employee Experience Officer will play a crucial role in crafting programs to ensure the happiness and engagement of all Belo Medical Group employees. He/she will conceptualize, implement, and oversee a variety of employee engagement programs to boost employee satisfaction and minimize attrition rate. His/her primary responsibility will be to create a positive and inclusive work environment that fosters employee satisfaction and well-being.  

1. JOB DUTIES AND RESPONSIBILITIES

1. Implementation of Existing Programs

 

• Execute and enhance existing monthly virtual engagement programs to keep Clinic and Head Office employees connected and motivated
• Oversee and facilitate the activities of all Belo Interest Clubs, including but not limited to basketball and badminton clubs, to promote a healthy work-life balance
• Oversee and manage the employee fruits program to support employee wellness and healthy eating habits
• Coordinate regular GM Chat sessions, ensuring regular and meaningful communication between employees and Management
• Assist in the execution of the Company’s annual Summer Outing and Christmas Party program

 

1. Customer Experience Program Support

 

• Assist in the implementation of Customer Experience (CX) programs, particularly the monthly and annual CX awards program
• Align employee rewards initiatives with overall company goals and customer experience (CX) strategies

 

1. Proposal and Implementation of New Programs

 

• Proactively identify opportunities to enhance employee engagement and satisfaction
• Develop and propose new employee experience programs that align with the Company's values and objectives
• Collaborate with other departments such as HCM, CX, and Marketing to implement and evaluate the success of new initiatives

1. Gathering of Employee Feedback for Continuous Improvement

 

• Gather feedback from employees through quarterly and annual surveys, focus group discussions, and other channels to understand their needs and preferences
• Use feedback data to iterate on existing programs to Management and improve the overall employee experience

1. 1. 1. JOB QUALIFICATIONS

Education:        Graduate of a 4-year course in Communication, Psychology, Human Resource Management or any related course Experience:       At least 2 years of related work experience