Home Philippines Customer Success Upgrade Specialist
Home Philippines Customer Success Upgrade Specialist
Customer Success Upgrade Specialist
Job details
Account & Relationship Management (Sales) The Upgrade Specialist is responsible for supporting the LSEG Product Upgrade initiatives by ensuring a seamless upgrade of clients to our next-generation platforms. This role focuses primarily on driving value in the Upgrade Process through timely, accurate, and cohesive transfer of client layouts from the legacy platforms to our next-generation solutions. You will support clients from various workflows, including Sales & Trading, Commodities, Asset Management, Wealth, and Investment Banking across Asia. As an Upgrade Specialist, you will work closely with Customer Success Managers, Project Managers, and Product Managers, among others, in moving clients to the latest platform within agreed timelines. In addition, you will serve as an advocate for our customers in highlighting functionalities and features that will align client needs with our product roadmap. This will be done through collaboration with internal stakeholders to resolve any gaps as well as raise enhancements to improve product experience. Responsibilities:
- Migrate client files and layouts from legacy platforms to our next-generation solutions within agreed timelines.
- Collaborate with Customer Success Managers in tailor-fitting these files to client workflow, accounting for new/replacement features in our next-generation solution.
- Collaborate with Customer Support, Product Management, Content Specialists, and other internal stakeholders to resolve issues uncovered during the upgrade process.
- Build deep product expertise and advocate for enhancements by collaborating with internal stakeholders.
- Provide insights to Product Management, Customer Strategy & Execution, and Account Team on product experience and trends to align customer needs with business strategy.
- Provide insights to Product Management on internal migration tools to drive a seamless experience for the team as well as other colleagues.
- Bachelor’s degree or equivalent required
- Financial markets knowledge (includes Equities, Foreign Exchange, Fixed Income, Funds, Macroeconomics) is a plus.
- Strong knowledge on LSEG Desktop product functionalities is a plus.
- Ability to complete tasks in a timely manner with high quality and accuracy.
- Problem solving mindset - uncover issues and think out of the box to offer creative solutions.
- Relentless in pushing for issue resolution.
- Ability to adapt in a fast-paced environment and rapidly changing market.
- Proactive and positive demeanour as well as Growth mindset with a steadfast approach to increase customer satisfaction.
- Proven track record and passion for driving outcomes.
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This will be done through collaboration with internal stakeholders to resolve any gaps as well as raise enhancements to improve product experience. </p><p><b> Responsibilities: </b></p><ul><li> Migrate client files and layouts from legacy platforms to our next-generation solutions within agreed timelines. </li><li> Collaborate with Customer Success Managers in tailor-fitting these files to client workflow, accounting for new/replacement features in our next-generation solution. </li><li> Collaborate with Customer Support, Product Management, Content Specialists, and other internal stakeholders to resolve issues uncovered during the upgrade process. </li><li> Build deep product expertise and advocate for enhancements by collaborating with internal stakeholders. </li><li> Provide insights to Product Management, Customer Strategy & Execution, and Account Team on product experience and trends to align customer needs with business strategy. </li><li> Provide insights to Product Management on internal migration tools to drive a seamless experience for the team as well as other colleagues. </li></ul><p><b> Qualifications: </b></p><ul><li> Bachelor’s degree or equivalent required </li><li> Financial markets knowledge (includes Equities, Foreign Exchange, Fixed Income, Funds, Macroeconomics) is a plus. </li><li> Strong knowledge on LSEG Desktop product functionalities is a plus. </li><li> Ability to complete tasks in a timely manner with high quality and accuracy. </li><li> Problem solving mindset - uncover issues and think out of the box to offer creative solutions. </li><li> Relentless in pushing for issue resolution. </li><li> Ability to adapt in a fast-paced environment and rapidly changing market. </li><li> Proactive and positive demeanour as well as Growth mindset with a steadfast approach to increase customer satisfaction. </li><li> Proven track record and passion for driving outcomes. </li></ul> Your application will include the following questions: <p> What's your expected monthly basic salary? </p><h3> Report this job advert </h3><p> Don’t provide your bank or credit card details when applying for jobs. </p><p> Researching careers? Find all the information and tips you need on career advice. </p>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '171', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '149439', 'company_name' => 'London Stock Exchange Group', 'external_apply_url' => 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This will be done through collaboration with internal stakeholders to resolve any gaps as well as raise enhancements to improve product experience. </p><p><b> Responsibilities: </b></p><ul><li> Migrate client files and layouts from legacy platforms to our next-generation solutions within agreed timelines. </li><li> Collaborate with Customer Success Managers in tailor-fitting these files to client workflow, accounting for new/replacement features in our next-generation solution. </li><li> Collaborate with Customer Support, Product Management, Content Specialists, and other internal stakeholders to resolve issues uncovered during the upgrade process. </li><li> Build deep product expertise and advocate for enhancements by collaborating with internal stakeholders. </li><li> Provide insights to Product Management, Customer Strategy & Execution, and Account Team on product experience and trends to align customer needs with business strategy. </li><li> Provide insights to Product Management on internal migration tools to drive a seamless experience for the team as well as other colleagues. </li></ul><p><b> Qualifications: </b></p><ul><li> Bachelor’s degree or equivalent required </li><li> Financial markets knowledge (includes Equities, Foreign Exchange, Fixed Income, Funds, Macroeconomics) is a plus. </li><li> Strong knowledge on LSEG Desktop product functionalities is a plus. </li><li> Ability to complete tasks in a timely manner with high quality and accuracy. </li><li> Problem solving mindset - uncover issues and think out of the box to offer creative solutions. </li><li> Relentless in pushing for issue resolution. </li><li> Ability to adapt in a fast-paced environment and rapidly changing market. </li><li> Proactive and positive demeanour as well as Growth mindset with a steadfast approach to increase customer satisfaction. </li><li> Proven track record and passion for driving outcomes. </li></ul> Your application will include the following questions: <p> What's your expected monthly basic salary? </p><h3> Report this job advert </h3><p> Don’t provide your bank or credit card details when applying for jobs. </p><p> Researching careers? Find all the information and tips you need on career advice. </p>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '171', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '149439', 'company_name' => 'London Stock Exchange Group', 'external_apply_url' => 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Customer Success Upgrade Specialist at London Stock Exchange Group. Please apply or share https://jobs.laimoon.com/jobs/externalview/42633042' $emailText = 'Hiring now! Customer Success Upgrade Specialist at London Stock Exchange Group. 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Hiring company
London Stock Exchange Group
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