Change & Service Request Manager

Join Us as a Change & Service Request Manager - Drive Excellence in IT Services!

Are you ready to embrace a pivotal role that bridges our esteemed customers and our dynamic Global Projects team? Aeven is seeking a dedicated Change and Service Request Manager who is passionate about customer-centric approaches and process enhancements within Service and Change Request Management.

Why Aeven?

At Aeven, we're committed to transforming our customers' experiences by delivering top-notch services and optimizing processes. As a Change and Service Request Manager, you'll have the opportunity to drive customer satisfaction and contribute significantly to our global projects.

Your Key Responsibilities:

As a Change and Service Request Manager, your mission will be to enhance and streamline customer experiences by:

• Processing Customer Requests: Skillfully handling various customer requests, including urgent enhancements, to ensure swift and effective execution.
• Collaborating with Architects: Engaging with our architectural team to assess and validate requests, aligning them with our customers' needs and expectations.
• Ownership and Performance Management: Demonstrating full ownership and accountability for requests while effectively managing key performance indicators to deliver outstanding results.
• Efficient Communication and Coordination: Facilitating seamless internal and external communication, meticulous planning, and coordination of implementation in close collaboration with our dedicated technicians.
• Decision-Making and Stakeholder Engagement: Making informed decisions to approve or reject requests, followed by clear and transparent communication to all relevant stakeholders.
• Insightful Reporting: Generating insightful KPI reports and providing ad-hoc reporting as needed to drive data-driven decision-making.
• Continuous Improvement and Training: Leading improvements within your entrusted areas and providing necessary training to enhance team performance.

Your Ideal Qualifications and Experience:

We're looking for a dynamic individual who is ready to take the initiative and is committed to delivering exceptional results. You should possess:

• Proven Experience in IT Services: Substantial experience in IT services or a similar technical environment, demonstrating your ability to navigate and excel in this field.
• Exceptional Communication Skills: Outstanding communication and interpersonal skills, enabling you to effectively interact with both technical and non-technical stakeholders.
• Familiarity with IT Service Management Frameworks: A solid understanding of IT service management frameworks such as ITIL and proficiency in using ITSM tools.
• Relevant Certifications (Advantageous): Holding certifications such as ITIL or PMP is a significant advantage, showcasing your dedication and expertise in this domain.

Employee benefits 

• 5 weeks of vacations/year
• Possibility to work from home (or coworking centres in Brno & Ostrava)
• Meal vouchers in the amount of 100 CZK per workday (Aeven covers 55 CZK) 
• Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic
• Free breakfasts on Mondays and monthly get-togethers
• Free fruits and vegetables from Monday to Thursday
• Wide selection of tea and coffee for free
• Height-adjustable tables
• Relax zones with Xbox

Join Aeven and Make Your Mark in the IT Services Landscape!

Aeven offers a collaborative and empowering work environment that encourages innovation, growth, and personal development. By joining us as a Change and Service Request Manager, you'll be part of a team that thrives on delivering excellence and exceeding customer expectations. If you're ready to embrace this exciting opportunity and contribute to the success of Aeven by driving superior service and customer satisfaction, apply now and be part of a journey that shapes the future of IT services! At Aeven, we’re on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference. When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you ‘re interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization. #J-18808-Ljbffr