Manager, Production Support Level 2, Group Infrastructure & Platform Services
Full time
at United Overseas Bank
in
Singapore
Posted on April 13, 2024
Job details
Manager, Production Support Level 2, Group Infrastructure & Platform Services Posting Date: 1 Apr 2024 Location: Alexandra (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- Responsible for availability, incident, problem and capacity management for the applications in scope
- Response and resolve incidents, problem and user queries through proper analysis
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
- Execute continuous service improvement plan, process improvement
- Ensures essential process / procedures are followed and contribute to defining standards.
- Communicate complex technical issues to business users in a language they understand
- Contribute in effective knowledge management best practices within team and organization
- Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
- Minimum 2 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
- Strong team player. Flexible and being able to manage time effectively.
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
- Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
- Solid understanding of ITIL methodology
- 2+ years' experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct
- 2+ years' experience supporting native iOS / Android applications in large Production environments
- Hands-On experience in writing / debugging scripts, code, database queries
- Software Engineering & Change Management
- Solid understanding of resiliency and redundancy designs
- Interfaces and Messaging systems
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In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Responsible for availability, incident, problem and capacity management for the applications in scope </li> <li> Response and resolve incidents, problem and user queries through proper analysis </li> <li> Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department </li> <li> Execute continuous service improvement plan, process improvement </li> <li> Ensures essential process / procedures are followed and contribute to defining standards. </li> <li> Communicate complex technical issues to business users in a language they understand </li> <li> Contribute in effective knowledge management best practices within team and organization </li> <li> Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA </li></ul> <b> Job Requirements </b> <ul> <li> Minimum 2 years of experience working in Banking IT industry support. 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Hiring company
United Overseas Bank
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