Job details
Company Description Movenpick Hotel & Resort Al Bida’a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait’s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travelers alike. Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city. Job Description Scope:
- The Sales Executive is in charge of developing and maintaining potential accounts within a specific territory to be defined by the Management.
- The Sales Executive's role is to participate in achieving the hotel's revenue budget through the use of sales tools and techniques, maximizing accounts production and up-selling following the revenue directions.
- Contributes to the hotel’s strategy by giving regular inputs on the market trends, needs and opportunities.
- Organizes activities in order to reach the targets set by the management.
- Sells all aspects of the hotel in order to generate revenue (Rooms, F&B, Banquets …)
- Manages Business Accounts with professionalism and persistence with the aim to fill the hotel as per the Sales and Marketing Plan, the revenue strategy and the objectives set.
- Ensures that all aspects of the potential of the account and all contacts have been screened and reported.
- Ensures that all conversations and decisions with clients are registered.
- Ensures that the territory and segments are efficiently covered through organized blitz, telemarketing, sales calls, site inspections, trade shows, workshops, entertainment, association or network groups memberships …
- Ensures that the database up-to-date at any time.
- Ensures that the guests is satisfied with the Sales, Reservations, C&E and others by being informed on the process of the booking, and getting involved when needed.
- Achieves the minimum number of sales calls required by the management.
- Achieves the minimum number of entertainment lunches or dinners required by the management.
- Achieves the minimum number of site inspections required by the Management.
- Communicates leads to the relevant sister-hotels, colleagues or departments.
- Represent the hotel in the market and represent the strategy of the hotel during any encounter with a client.
- Communicates respectfully with clients.
- Respects the decisions and deadlines given to a client, even if another department is involved (this means that the department must be informed about the decision and deadlines and traced accordingly)
- Does not over-promise but makes sure a 'Yes' is a realistic 'Yes' and manages to explain the reasons of possible negative answers.
- Ensures that all KEY accounts are introduced to the key Head of Department and DOSM.
- Recommends and/or organizes clients gathering to create multi-level contacts within the hotel.
- Ensures that the communication flow is efficient betweencolleagues from other departments in order to achieve the guests’ requirements on time respecting and abiding by the time frame needed by the colleagues / departments to deliver required actions.
- Follows up on the Leads.
- Abides by all policies and procedures of the Hotel and the Sales Department.
- Is responsible for the quality of the correspondence and any written or verbal communication internally and externally.
- Ensures at any time that the atmosphere in the Sales Department is pleasant.
- At any time and under any circumstances, respects other colleagues and superiors and chooses the right communication tools and manners in case of potential conflict arising.
- Is a team player
- Communicates pleasantly and professionally with other departments
- Attends the daily meetings set by the Head of the department.
- Attends the weekly Sales and Marketing Department meetings.
- Provides the Management with Sales Statistics performance reports as per department standards in due time.
- Delivers reports to the Management when required within the deadlines.
- Participates in the Monthly Report production.
- Keeps up to date with the Opera available reports.
- Ensures that all accounts are entered in the Front Office System for tracking of the results.
- Follows up and implement when needed the marketing activities agreed on 90 days rolling plan.
- Identifies opportunities within the market and territory and informs the management.
- Participates to mailings when required on the respective territory.
- Conforms to the hotel brand standards and corporate identity.
- Ensures that KEY accounts are credit approved.
- Extends credit as agreed with Finance and ensures that payments are settled within pre-set credit limits.
- Initiates Credit Application for potential accounts and assist the credit process with necessary documents to ensure the liability of the companies.
- Assists the Credit department in reducing the payment collection lead time.
- Is careful, honest and discerning about any expenditure made on the hotel budget (expenses, telephone calls, brochure distributions, giveaways distribution, entertainments …)
- Maintains high confidentiality in regards to guest privacy.
- Reports any suspicious behaviour of guests and staff to the General Manager and Security.
- Notifies housekeeper regarding lost and found objects.
- Ensures that all potential and real hazards are reported appropriately immediately.
- Fully understands the hotel’s fire, emergency, and bomb procedures.
- Follows emergency procedures to provide for the security and safety of guests and employees.
- Works in a safe manner that does not harm or injure self or others.
- Anticipates possible and probable hazards and conditions and notifies the Manager.
- Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
- Strong written and verbal communication skills in English and Arabic.
- Able to develop rapport with Colleagues and Management staff
- Strong organization and time management skills in prioritizing work assignments
- Computer literate,good knowledge in Microsoft Excel, Word, Outlook, Opera.
- Understanding and ability to work in a multi-cultural environment
- Excellent follow-up and documentation skills
- Service industry experience preferably in five star hotel
- Ability to calmly and effectively execute last minute requests
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'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Company Description <br><p> Movenpick Hotel & Resort Al Bida’a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait’s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travelers alike. </p><p> Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city. </p><p></p> Job Description <br><p><b><u> Scope: </u></b></p><ul><li> The Sales Executive is in charge of developing and maintaining potential accounts within a specific territory to be defined by the Management. </li><li> The Sales Executive's role is to participate in achieving the hotel's revenue budget through the use of sales tools and techniques, maximizing accounts production and up-selling following the revenue directions. </li></ul><p> The Sales Executive informs the Management of markets behaviours, image of hotel in the market, potential obstacles or competition threats. </p><p><b><u> Responsibilities and Obligations: </u></b></p><p><b> Hotel Strategy and Budget </b></p><ul><li> Contributes to the hotel’s strategy by giving regular inputs on the market trends, needs and opportunities. </li><li> Organizes activities in order to reach the targets set by the management. </li><li> Sells all aspects of the hotel in order to generate revenue (Rooms, F&B, Banquets …)</li></ul><p><b> Account Management </b></p><ul><li> Manages Business Accounts with professionalism and persistence with the aim to fill the hotel as per the Sales and Marketing Plan, the revenue strategy and the objectives set. </li><li> Ensures that all aspects of the potential of the account and all contacts have been screened and reported. </li><li> Ensures that all conversations and decisions with clients are registered. </li><li> Ensures that the territory and segments are efficiently covered through organized blitz, telemarketing, sales calls, site inspections, trade shows, workshops, entertainment, association or network groups memberships …</li><li> Ensures that the database up-to-date at any time. </li><li> Ensures that the guests is satisfied with the Sales, Reservations, C&E and others by being informed on the process of the booking, and getting involved when needed. </li><li> Achieves the minimum number of sales calls required by the management. </li><li> Achieves the minimum number of entertainment lunches or dinners required by the management. </li><li> Achieves the minimum number of site inspections required by the Management. </li><li> Communicates leads to the relevant sister-hotels, colleagues or departments. </li></ul><p><b> Attitude and Communication toward the Client </b></p><ul><li> Represent the hotel in the market and represent the strategy of the hotel during any encounter with a client. </li><li> Communicates respectfully with clients. </li><li> Respects the decisions and deadlines given to a client, even if another department is involved (this means that the department must be informed about the decision and deadlines and traced accordingly)</li><li> Does not over-promise but makes sure a 'Yes' is a realistic 'Yes' and manages to explain the reasons of possible negative answers. </li><li> Ensures that all KEY accounts are introduced to the key Head of Department and DOSM. </li><li> Recommends and/or organizes clients gathering to create multi-level contacts within the hotel. </li></ul><p><b> Attitude and Communication toward internal colleagues and departments </b></p><ul><li> Ensures that the communication flow is efficient betweencolleagues from other departments in order to achieve the guests’ requirements on time respecting and abiding by the time frame needed by the colleagues / departments to deliver required actions. </li><li> Follows up on the Leads. </li></ul><p><b> Keeping up the standards </b></p><ul><li> Abides by all policies and procedures of the Hotel and the Sales Department. </li><li> Is responsible for the quality of the correspondence and any written or verbal communication internally and externally. </li></ul><p><b> People </b></p><ul><li> Ensures at any time that the atmosphere in the Sales Department is pleasant. </li><li> At any time and under any circumstances, respects other colleagues and superiors and chooses the right communication tools and manners in case of potential conflict arising. </li><li> Is a team player </li><li> Communicates pleasantly and professionally with other departments </li></ul><p><b> Reporting </b></p><ul><li> Attends the daily meetings set by the Head of the department. </li><li> Attends the weekly Sales and Marketing Department meetings. </li><li> Provides the Management with Sales Statistics performance reports as per department standards in due time. </li><li> Delivers reports to the Management when required within the deadlines. </li><li> Participates in the Monthly Report production. </li><li> Keeps up to date with the Opera available reports. </li><li> Ensures that all accounts are entered in the Front Office System for tracking of the results. </li></ul><p><b> Marketing </b></p><ul><li> Follows up and implement when needed the marketing activities agreed on 90 days rolling plan. </li><li> Identifies opportunities within the market and territory and informs the management. </li><li> Participates to mailings when required on the respective territory. </li><li> Conforms to the hotel brand standards and corporate identity. </li></ul><p><b> Credit Management </b></p><ul><li> Ensures that KEY accounts are credit approved. </li><li> Extends credit as agreed with Finance and ensures that payments are settled within pre-set credit limits. </li><li> Initiates Credit Application for potential accounts and assist the credit process with necessary documents to ensure the liability of the companies. </li><li> Assists the Credit department in reducing the payment collection lead time. </li></ul><p><b> Department budget personal responsibility </b></p><ul><li> Is careful, 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language and conduct. </li></ul> Qualifications <br><p><b><u> Competencies: </u></b></p><ul><li> Strong written and verbal communication skills in English and Arabic. </li><li> Able to develop rapport with Colleagues and Management staff </li><li> Strong organization and time management skills in prioritizing work assignments </li><li> Computer literate,good knowledge in Microsoft Excel, Word, Outlook, Opera. </li><li><p> Understanding and ability to work in a multi-cultural environment </p></li><li> Excellent follow-up and documentation skills </li><li> Service industry experience preferably in five star hotel </li><li> Ability to calmly and effectively execute last minute requests </li></ul> Additional Information <br><p><b> What is in it for you: </b></p><p>·Employee benefit card offering discounted rates at Accor worldwide. </p><p>·Learning programs through our Academies. </p><p>·Opportunity to develop your talent and grow within your property and across the world!</p><p>·Ability 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'title' => 'Level 3 Diploma Sales Management ', 'external_link' => 'https://www.alphaacademy.org/course/level-3-diploma-sales-management/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 17 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Alpha Academy', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '20', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '17', 'nondiscounted_base_price' => '340', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => 'Without Sales, business is dead. The knowledge of Sales management allows you to manage your sales so that you can organize and enhance your business. If you want to know the useful techniques of sales management, enroll in the Level 3 Diploma Sales Management course.<br /> <br /> In the <strong>Level 3 Diploma Sales Management</strong> course, you will learn the practical application of sales techniques and the procedures for managing a firm's sales operations. You will learn sales management techniques, proper communication methods, sales strategies, customer service, networking, and so on.<br /> <br /> Upon completion of the <strong>Level 3 Diploma Sales Management </strong>course, you will be able to make wise decisions for the sales of your business organization.<br /> <br /> <strong>Course Highlights</strong><br /> <ul> <li>The price is for the whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Level 3 Diploma Sales Management</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Level 3 Diploma Sales Management </strong>course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Level 3 Diploma Sales Management is for you.<br /> <br /> <strong>Level 3 Diploma Sales Management </strong>is a comprehensive course. We've broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Sales Management​</li> <li>Relationship in Sales</li> <li>Sales and Marketing</li> <li>Sales Strategies</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Level 3 Diploma Sales Management </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br /> <br /> <strong>Career Path</strong><br /> <br /> Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. 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The knowledge of Sales management allows you to manage your sales so that you can organize and enhance your business. If you want to know the useful techniques of sales management, enroll in the Level 3 Diploma Sales Management course.<br /> <br /> In the <strong>Level 3 Diploma Sales Management</strong> course, you will learn the practical application of sales techniques and the procedures for managing a firm's sales operations. You will learn sales management techniques, proper communication methods, sales strategies, customer service, networking, and so on.<br /> <br /> Upon completion of the <strong>Level 3 Diploma Sales Management </strong>course, you will be able to make wise decisions for the sales of your business organization.<br /> <br /> <strong>Course Highlights</strong><br /> <ul> <li>The price is for the whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Level 3 Diploma Sales Management</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Level 3 Diploma Sales Management </strong>course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Level 3 Diploma Sales Management is for you.<br /> <br /> <strong>Level 3 Diploma Sales Management </strong>is a comprehensive course. We've broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Sales Management​</li> <li>Relationship in Sales</li> <li>Sales and Marketing</li> <li>Sales Strategies</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Level 3 Diploma Sales Management </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br /> <br /> <strong>Career Path</strong><br /> <br /> Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.<br /> <br /> On successful completion of the <strong>Level 3 Diploma Sales Management</strong> course, you have the potential to achieve an estimated salary of £21,000.<br /> <br /> The sky really is the limit.', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Sales Manager,Key Account Manager,Sales Executive', 'eligibility' => 'This Level 3 Diploma Sales Management course is available to all learners, of all academic backgrounds.<br /> Learners should be aged 16 or over.<br /> Just a basic understanding of the English language is required to attend this course', 'school' => 'Alpha Academy', 'keywords' => 'Sales,sales,business,Management,marketing diploma', 'location' => 'Online', 'duration' => 'Upto 17 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => '', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '132637', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '99997993', 'title' => 'Sales and Marketing Skills Level 3', 'external_link' => 'https://apexlearning.org.uk/course/sales-and-marketing-skills-level-3/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 12 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Apex Learning', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '16', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '19', 'nondiscounted_base_price' => '380', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<strong>Overview</strong><br /> <br /> Don't let small budgets limit your potential for connecting with the consumer. Learn these tips and see your sales shoot up.<br /> <br /> This course has been specially designed for you to learn inventive strategies and methods for promoting your business.<br /> <br /> The <strong>Sales and Marketing Skills Level 3</strong> course delivers a masterclass in creative selling and advertising techniques, compiled with the aid of industry experts. You will be taught how to focus your efforts on a reachable target audience, use your existing attributes to build a "sales personality", manage your available resources and accounts to their maximum level, and become an expert in personal selling procedures.<br /> <br /> <strong>How will I get my certificate?</strong><br /> <br /> At the end of the course, there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, at an additional price.<br /> <br /> <strong>Who is this course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this Sales and Marketing Skills Level 3. 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'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '206219', 'course_id' => '132637', 'title' => 'Sales and Marketing Skills Level 3', 'slug' => 'part-time-sales-and-marketing-skills-level-3-apex-learning', 'external_link' => 'https://apexlearning.org.uk/course/sales-and-marketing-skills-level-3/', 'summary' => '<strong>Overview</strong><br /> <br /> Don't let small budgets limit your potential for connecting with the consumer. Learn these tips and see your sales shoot up.<br /> <br /> This course has been specially designed for you to learn inventive strategies and methods for promoting your business.<br /> <br /> The <strong>Sales and Marketing Skills Level 3</strong> course delivers a masterclass in creative selling and advertising techniques, compiled with the aid of industry experts. You will be taught how to focus your efforts on a reachable target audience, use your existing attributes to build a "sales personality", manage your available resources and accounts to their maximum level, and become an expert in personal selling procedures.<br /> <br /> <strong>How will I get my certificate?</strong><br /> <br /> At the end of the course, there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, at an additional price.<br /> <br /> <strong>Who is this course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this Sales and Marketing Skills Level 3. 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There is no time limit for completing this course, it can be studied in your own time at your own pace.', 'school' => 'Apex Learning', 'keywords' => 'Digital Marketing,Business,Marketing,Advertising,Sales and Marketing Skills Level 3', 'location' => 'Online', 'duration' => 'Upto 12 Hours', 'timing' => '', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Sales and Marketing Skills Level 3', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42630822', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Sales Executive', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Company Description <br><p> Movenpick Hotel & Resort Al Bida’a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait’s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travelers alike. </p><p> Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city. </p><p></p> Job Description <br><p><b><u> Scope: </u></b></p><ul><li> The Sales Executive is in charge of developing and maintaining potential accounts within a specific territory to be defined by the Management. </li><li> The Sales Executive's role is to participate in achieving the hotel's revenue budget through the use of sales tools and techniques, maximizing accounts production and up-selling following the revenue directions. </li></ul><p> The Sales Executive informs the Management of markets behaviours, image of hotel in the market, potential obstacles or competition threats. </p><p><b><u> Responsibilities and Obligations: </u></b></p><p><b> Hotel Strategy and Budget </b></p><ul><li> Contributes to the hotel’s strategy by giving regular inputs on the market trends, needs and opportunities. </li><li> Organizes activities in order to reach the targets set by the management. </li><li> Sells all aspects of the hotel in order to generate revenue (Rooms, F&B, Banquets …)</li></ul><p><b> Account Management </b></p><ul><li> Manages Business Accounts with professionalism and persistence with the aim to fill the hotel as per the Sales and Marketing Plan, the revenue strategy and the objectives set. </li><li> Ensures that all aspects of the potential of the account and all contacts have been screened and reported. </li><li> Ensures that all conversations and decisions with clients are registered. </li><li> Ensures that the territory and segments are efficiently covered through organized blitz, telemarketing, sales calls, site inspections, trade shows, workshops, entertainment, association or network groups memberships …</li><li> Ensures that the database up-to-date at any time. </li><li> Ensures that the guests is satisfied with the Sales, Reservations, C&E and others by being informed on the process of the booking, and getting involved when needed. </li><li> Achieves the minimum number of sales calls required by the management. </li><li> Achieves the minimum number of entertainment lunches or dinners required by the management. </li><li> Achieves the minimum number of site inspections required by the Management. </li><li> Communicates leads to the relevant sister-hotels, colleagues or departments. </li></ul><p><b> Attitude and Communication toward the Client </b></p><ul><li> Represent the hotel in the market and represent the strategy of the hotel during any encounter with a client. </li><li> Communicates respectfully with clients. </li><li> Respects the decisions and deadlines given to a client, even if another department is involved (this means that the department must be informed about the decision and deadlines and traced accordingly)</li><li> Does not over-promise but makes sure a 'Yes' is a realistic 'Yes' and manages to explain the reasons of possible negative answers. </li><li> Ensures that all KEY accounts are introduced to the key Head of Department and DOSM. </li><li> Recommends and/or organizes clients gathering to create multi-level contacts within the hotel. </li></ul><p><b> Attitude and Communication toward internal colleagues and departments </b></p><ul><li> Ensures that the communication flow is efficient betweencolleagues from other departments in order to achieve the guests’ requirements on time respecting and abiding by the time frame needed by the colleagues / departments to deliver required actions. </li><li> Follows up on the Leads. </li></ul><p><b> Keeping up the standards </b></p><ul><li> Abides by all policies and procedures of the Hotel and the Sales Department. </li><li> Is responsible for the quality of the correspondence and any written or verbal communication internally and externally. </li></ul><p><b> People </b></p><ul><li> Ensures at any time that the atmosphere in the Sales Department is pleasant. </li><li> At any time and under any circumstances, respects other colleagues and superiors and chooses the right communication tools and manners in case of potential conflict arising. </li><li> Is a team player </li><li> Communicates pleasantly and professionally with other departments </li></ul><p><b> Reporting </b></p><ul><li> Attends the daily meetings set by the Head of the department. </li><li> Attends the weekly Sales and Marketing Department meetings. </li><li> Provides the Management with Sales Statistics performance reports as per department standards in due time. </li><li> Delivers reports to the Management when required within the deadlines. </li><li> Participates in the Monthly Report production. </li><li> Keeps up to date with the Opera available reports. </li><li> Ensures that all accounts are entered in the Front Office System for tracking of the results. </li></ul><p><b> Marketing </b></p><ul><li> Follows up and implement when needed the marketing activities agreed on 90 days rolling plan. </li><li> Identifies opportunities within the market and territory and informs the management. </li><li> Participates to mailings when required on the respective territory. </li><li> Conforms to the hotel brand standards and corporate identity. </li></ul><p><b> Credit Management </b></p><ul><li> Ensures that KEY accounts are credit approved. </li><li> Extends credit as agreed with Finance and ensures that payments are settled within pre-set credit limits. </li><li> Initiates Credit Application for potential accounts and assist the credit process with necessary documents to ensure the liability of the companies. </li><li> Assists the Credit department in reducing the payment collection lead time. </li></ul><p><b> Department budget personal responsibility </b></p><ul><li> Is careful, honest and discerning about any expenditure made on the hotel budget (expenses, telephone calls, brochure distributions, giveaways distribution, entertainments …)</li></ul><p><b><u> Security, Safety and Health </u></b></p><ul><li> Maintains high confidentiality in regards to guest privacy. </li><li> Reports any suspicious behaviour of guests and staff to the General Manager and Security. </li><li> Notifies housekeeper regarding lost and found objects. </li><li> Ensures that all potential and real hazards are reported appropriately immediately. </li><li> Fully understands the hotel’s fire, emergency, and bomb procedures. </li><li> Follows emergency procedures to provide for the security and safety of guests and employees. </li><li> Works in a safe manner that does not harm or injure self or others. </li><li> Anticipates possible and probable hazards and conditions and notifies the Manager. </li><li> Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct. </li></ul> Qualifications <br><p><b><u> Competencies: </u></b></p><ul><li> Strong written and verbal communication skills in English and Arabic. </li><li> Able to develop rapport with Colleagues and Management staff </li><li> Strong organization and time management skills in prioritizing work assignments </li><li> Computer literate,good knowledge in Microsoft Excel, Word, Outlook, Opera. </li><li><p> Understanding and ability to work in a multi-cultural environment </p></li><li> Excellent follow-up and documentation skills </li><li> Service industry experience preferably in five star hotel </li><li> Ability to calmly and effectively execute last minute requests </li></ul> Additional Information <br><p><b> What is in it for you: </b></p><p>·Employee benefit card offering discounted rates at Accor worldwide. </p><p>·Learning programs through our Academies. </p><p>·Opportunity to develop your talent and grow within your property and across the world!</p><p>·Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. </p><p>·All Heartist Program with exclusive discount card dedicated to Accor employees offering discounted rates for hotel stays, dining, travel, shopping and lot more!</p><p>·Career opportunities across a network of international brands in more than 5100 hotels across 110 countries. </p><p><b> Our commitment to Diversity & Inclusion: </b><p></p> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. <br><p><b> Why work for Accor?</b><p></p> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. <p></p> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 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Sales Executive at Accor Hotels. Please apply or share https://jobs.laimoon.com/jobs/externalview/42630822' $emailText = 'Hiring now! Sales Executive at Accor Hotels. 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Hiring company
Accor Hotels
-
Level 3 Diploma Sales Management Alpha AcademyAED 92
AED 1,249Duration: Upto 17 Hours -
Sales and Marketing Skills Level 3 Apex LearningAED 73
AED 1,396Duration: Upto 12 Hours
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